AVAS FLOWERS THIS COMPANY IS A NEW YORK CITY BASED COMPANY/FLOWER BUISNESS WHO ALSO HAS A WEB BASED WIRE SERVICE. I TRID THIS COMPANY FOR MOTHERS DAY INSTEAD OF GOING THROUGH A PRIVATE LOCAL FLORIST IN THE AREA FOR THE DELIVERY. THIS WAS MY FIRST MISTAKE . SO THIS WAS THE PROBLEM ;YOU CANNOT SPEAK TO A REAL FLORIST WITH YOUR CONCERNS. WHAT PISSED ME OFF IS THEY WIRE YOUR ORDER TO A LOCAL VENDER BUT THEY OVER CHARGE YOU AS WELL. I ORDERED FLOWERS FOR MY MOTHER FOR MOTHERS DAY TO BE DELIVERED SATURDAY. THEY WERE DELIVERED AND WERE BEAUTIFUL BUT WERE LEFT I THE NEIGHBORS GARAGE! WE WERE ABLE TO RETRIEVE THEM. WHEN I CALLED I GOT A CUSTOMER SERVICE REP WHO SAID THAT THE DRIVER WAS CONFUSED ABOUT THE ROAD . REALLY? I GAVE SPECIFIC INSTRUCTIONS AND MY PHONE NUMBER. IT GETS BETTER.....I ORDERED BIRTHDAY FLOWERS FOR MY DAUGHTER FRIDAY FOR SATURDAY....SHE GOT THEM TODAY. I CALLED AND EMAILED THEM TO CANCEL THE ORDER AND I GOT...."WE ARE LOOKING INTO IT". SO I CALLED THE LOCAL VENDER WHO ACTUALLY MADE THE ARRANGMENT AND DELIVERED IT AND SHE TOLD ME THE WIRE DID NOT GET TO HER SHOP UNTIL MONDAY NIGHT. TO THIS VERY MOMENT , AVAS FLOWERS IS IGNORING ME. POOR BUISNESS PRACTICE. I SPENT 150.00 . WHAT A CRAPPY EXPERIENCE. NEW YORK CITY NY