Avis Rent A Car Bait and Switch overcharged for rental car, refused to respond to BBB inquiries ripoff Maynard Massachusetts

See the content of my complaint to the BBB in Oklahoma shown below.

Note: Avis ignored two inquiries by the BBB on my behalf.

General Comments
I rented a car from a local Avis office in my hometown of Maynard, MA. I was quoted a rate of $32 dollars per day if the rental was 5 days or longer. I was having car repairs done so at the time I didnt know the length of time I would need the rental.

I ended up renting the car for 5 days and was billed over $300. I did get that reduced to $260 - they initially had me returning the car 3 days later at Logan airport (about 35 miles away even though the office in my hometown is about 1 mile away).The bill should have been approximately $160. The quote I received was given to me on a business card which I subsequently lost. The rental agreement also didn't have the correct rate, the clerk said not to worry about this difference because it was a discount I was receiving.

The bottom line is I never would have rented the car at such a high rate, I would have taken my bussiness elsewhere.This happened in September of 2003. Since that time I have filed two complaints directly with Avis. When I finally got a response they closed the file based on the fact that I couldnt produce the business card. Subsequently, I filed a complaint with BBB in Massachusetts. When I finally got a response to this complaint they said I should file a complaint in Oklahoma. That's why such a long time has expired.

Consumer's Desired Resolution:

$100 - this is approximate, I don't remember the exact number. But I think it is justified considering:1. Avis's ridiculous response to my complaints indicates they dont care about the customers and are just trying to make a quick buck any way possible.2. The initial bill of $300 indicates the clerk at that office may have padded the bill even more assuming that I would like many people just pay it and move on.3. If I call any Avis office today and ask for a weekly rate on the cheapest car it will be much less than what I paid.

Glenn
maynard, Massachusetts
U.S.A.