Backstreet Surveillance, Mac, Bruce Will not honor warranty, wiil not respond to calls or emails and will not honor a previou agreement Cupertino, California Internet

I purchased a Surveillence camera oufit from this company on Sept, 10, 2012.  I had numerous problems with the camers and cables from day one and spent many hours on the phone and emailing their support department in an attempt to resolve these problems.  Afetre several months of calls and emails they agreed the cameras where faulty as well as cables.  They provided me with a different style camera and replaced the faulty cables however I could not and still cannot call these cameras HD, (high Definition).  I spoke with who I believe is the general manager, MAC and at one point last year he said he would refund me because they felt I could not be satisfied. 

I explained that I needed proper instruction and support as they claim they offer and that I also wanted to upgrade to a newer system they offered called SDI over COAX.  I continued to have problems with the cameras and cables and I was sent an estimate to swap out my system for the SDI system.  I explained I might not be avle to swap the system until 2014 and MAC said no hurry the offer will not expire.   Several months ago I had a problem once again with a camera and I called and spoke with a guy by the name of Bruce.  He did send me out a new camera.   Several weeks ago another camera started failing and I called Bruce and told him the camera was failing and he instructed me to keep 'playing' with the camera and cable and if it still would not work he would send me a new camera.  I called Bruce on 9/17/14 and left him a voice message to return my call.

My call was never returned so I emailed support on 9/17, 9/20 and 9/22/14.  No emails were answered nor was i called.  I called Bruce at Backstreet today and he claimed he only received one email yet he could not explain why he did not respond. I advised Bruce that my 2 year warranty was up on 9/10/14 but in a past phone call he said he would extend it by 6 months.  I ask if he was shipping me out a new camera and he told me to return the faulty one and I advised him that they always sent me a new camera and I returned the old one as instructed.  I have always complided with the request of Backstreet!   Bruce went on to advise me that MAC said the deal on the SDI swap was no longer vaild and in his words, The equipment is mine now.   So now that I am out of warranty BACKSTREET now decides to ignore me.  That says plenty about their equipment which is sub-standard and the customer service after the warranty is ZIP!   The customer service never was great as I had to call and call to demand satisfaction. 

My advice is to stay clear of this company.   I will be following up with the proper agencies who oversee companies like Backstreet and their refusal to assist me.