Report: #1070537

Complaint Review: Bancorp Bank

  • Submitted: Sat, July 27, 2013
  • Updated: Tue, June 17, 2014
  • Reported By: roger — Savannah Georgia
  • Bancorp Bank
    PO BOX 1966
    San Ramon, California
    USA

Bancorp Bank accountnow customer service let my debit account wide open & a company, which had no authorization at all by me to even ask for it never mind go in & thieve it 3 times on the same date San Ramon California

*UPDATE Employee: We'd like to help.

Show customers why they should trust your business over your competitors...

I happenen to be checking my on line debit/accountnow  and noticed transactions & holds on my account that I had never authorized to begin with. In fact the name of the certain vendor / AARP I have the renewal sitting here at my desk to renew in September at it's renewal date. So I was quite shocked when I saw they were into ny debit account at this time. I was going tpo send them a bank money order!!. Now I do not know what I am going to do about that come september? I tried calling the phone # aand the people that I got gave me zero for an explanation. they said I had to file a written report & send it to them. So I did do that. righg the next day, that was on the 23rd of july. i am on a fixed income as a vet/gardener aand very ill with MS &  serious fungal infection in my leg at the moment. This action has threatened my payment of my currentn bills & rent, which is all due coming up the 1st of August. I would appreciate any help that you could suggest to me. I own my new Honda cr-V outright thank GOD, so their isn't an issue there, but this action could get me evicted with more fees to pay because of their actions. I really had no trouble with them until recently. So, I have no idea what is goping on!!!!!!! sincerely, roger j. krekorian

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This report was posted on Ripoff Report on 07/27/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bancorp-bank/san-ramon-california-94583/bancorp-bank-accountnow-customer-service-let-my-debit-account-wide-open-a-company-whic-1070537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

We'd like to help.

AUTHOR: AccountNow - ()

Dear Roger,
I apologize for the delay in my reply. I am sorry to hear that you had an issue with a transaction on your account. If your issue is unresolved or if you have any additional questions, I'd like to help. Unfortunately we cannot discuss your account information in a public forum. Can you please send us an email at customerserviceRR@accountnowinc.com and reference your name (as it appears on your card), last four digits of your card number, and best number to reach you at?
Sincerely,
GF
AccountNow

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