• Report: #466301
Complaint Review:

BankCard USA-

  • Submitted: Tue, June 30, 2009
  • Updated: Wed, July 08, 2009

  • Reported By:Las Vegas Nevada
BankCard USA-
5701 Lindero Canyon Rd Westlake Village, California U.S.A.

BankCard USA- Disrupted our processing for $200 sales- WE HAD TO CANCEL THEM AS A RESULT Westlake Village California


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BEWARE of enlisting this company as your Credit Card Processer because if you have any sales that are above $40-50 dollars, you will go through a long song and dance to get the sales completed. That will include Faxing them all sorts of documents that will end up embarassing you and your customer, whom BankCard will try to contact. In the end you will be so disgusted that you will cancel their services and file a report against them.

Our people went to visit their offices and they operate out of a warehouse setting with practically no furniture, which explains their cheap demeanor.
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Las Vegas, Nevada

This report was posted on Ripoff Report on 06/30/2009 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bankcard-usa-/westlake-village-california-91362/bankcard-usa-disrupted-our-processing-for-200-sales-we-had-to-cancel-them-as-a-result-w-466301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Sharon - (U.S.A.)

BankCard USA is an Acquiring Service Provider, providing a complete source for
non-cash transactions merchant accounts. Specializing in credit card processing for
new or existing businesses, we offer a complete one step process for accepting credit cards.

The management team of BankCard USA has over 19 years experience in delivering
merchant services from small to medium size businesses. This group has established
more than 60,000 merchant accounts and processed billions of dollars in transactions.

BankCard USA is located north of Los Angeles and is NOT operated in a 'warehouse'-as stated in the above complaint. BankCard USA is a very reputable company that consists of over 50 employees, 6 different departments and has been in business since 1990. Our list of clients consists of Holiday Inn, McDonald's, Triple A, The Ronald Regan Library and the list goes on.

Please get your facts straight before posting anything negative about our company. You can also view our BBB rating online at www.bbb.org. It is unfortunate that only the negative comments and complaints gets posted on this website and not the positive feedback and testimonials that we receive on a daily basis.

Thank you for your feedback.

Sharon Tan
Operations Department
BankCard USA
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