• Report: #474455
Complaint Review:

Bankcard USA

  • Submitted: Wed, July 29, 2009
  • Updated: Sat, January 30, 2010

  • Reported By:Dumfries Virginia
Bankcard USA
5701 Lindero Canyon Rd Westlake Village, California U.S.A.

Bankcard USA held $3713.00 dollars of my companies money and froze my account so that i could not refund the money to my customer!! Westlake Village California

*Consumer Comment: report them to california attorney generL AND FTC

*UPDATE Employee: BankCard USA Rebuttal

*Author of original report: Bankcard usa

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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I signed up with Bankcard Usa after searching for credit card merchant for days. The rep was very helpful and made things sound easy to get started. I had my credit card equipment in a day or two and was set up for business.

One year later i started to notice larger fees being deducted from my transactions which i figured was normal. I never dealt with a credit card company that didnt raise prices.

On Tuesday July 21, 2009 i ran a transaction for $3000.00. Thursday 24th, i noticed that the money had not been deposited into my account so i called the "customer service" what a joke, department. I was transfered to Jeannie Moss the Risk Management Investigator and told that my account was frozen. I called Ms. Moss 5 times leaving messages and never heard anything back from her. I spoke with Chad in customer service, who told me Ms moss had my account and that when she got to it she would give me a call. I called back and talked to Corey in customer service who apparantly talked to Ms. Moss. Corey told me Ms. Moss says fax in all invoices attached to this transaction and it will be taken care of. I called all day Friday, heard nothing from ms moss. I called all day Monday, nothing from ms moss. By Tuesday morning they were holding almost $4000 dollars including transactions after the one they froze. The money was gone from my customers account and not deposited in mine. I called the HR department and told them i was gonna file a case against them for the money they were holding in an account somewhere drawing intrest for 7 days! I am a small business and this money almost stopped my cash flow! I emailed ms moss, ms stuart in h.r., Jason, chad, corey everyone i had spoken with letting them know by the close of business day Tuesday July 28, my attorney would file a suit for the money on hold and lost earnings! Almost 30 mins later Ms. Moss sends me an email on my blackberry saying she has the money and is reviewing the account. I replied with a very emotional email letting her know that the wheels were in motion for a lawsuit and that the money better be released today! She finally calls me 7 days, 55 voicemails, 6 emails later to say the money will be released back to the customers and that my merchant account would be terminated! Duhhh. As if i would ever do business with these crooks again. I am however going after them for lost earnings and holding money that they had no right to. They Will be out of business if it is the last thing i do. If any of you other unlucky vendors are also taking legal action please contact me (((Redacted)))

Dumfries, Virginia

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This report was posted on Ripoff Report on 07/29/2009 06:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bankcard-usa/westlake-village-california-91362/bankcard-usa-held-371300-dollars-of-my-companies-money-and-froze-my-account-so-that-i-c-474455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

report them to california attorney generL AND FTC

AUTHOR: victim of fraud - (USA)

go to ftc.gov

and the california attorney general they are under investigation already

i had the same thing happen to me
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#2 UPDATE Employee

BankCard USA Rebuttal

AUTHOR: Sharon - (U.S.A.)

We in receipt of a correspondence from the above merchant. In reviewing the merchant's complaint and processing history, we have concluded to the following-


1. Due to the possible risk and/or fraud involved with your business type, BankCard USA Merchant Services, Inc. has the right to hold your funds up to a period of 180 days or less (please refer to a copy of your Merchant Account Agreement). Keyed businesses are considered high risk businesses because of the high ticket, (which can later evolve to higher dollar amounts of chargebacks, retrievals..etc), keyed transactions, home based business (retail, face to face, swiped businesses have less risks because the credit card is always present and swiped through the credit card terminal).

2. BankCard USA Merchant Services, Inc. is liable for any charges, returns, chargebacks that the merchant processes, under the rules and regulations of Visa/Master Card. Thus, the reason for capturing funds to protect BankCard USA Merchant Services, Inc.

3. BankCard USAs policies and procedures states that it is the merchants sole responsibility to properly read the terms, and conditions of the Merchant Account Agreement. Your signature on the BUSA Merchant Account Agreement specifically states that you have received a copy of the agreement you have signed, and that you also agree to be bound by its terms if your application is approved. Please refer to the signature page on page 3 of 7. A copy of the Merchant Account Agreement is posted @ www.busams.com for you to reference any questions that might concern you. Thank you in advance for your cooperation in this matter.

It is unfortunate that we can no longer do business with you. Please contact us with any additional questions or concerns you may have.


Thank you-BankCard USA

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#3 Author of original report

Bankcard usa

AUTHOR: Travis - (U.S.A.)

After all that we as a company had gone through with the crooks known as Bankcard Usa. As a final slap in the face, they stole $340.11 from my banking account for the refund of the $3713.00 of my customers money that bankcard usa held for seven days! I am once again for the third week in a row fighting with the criminal enterprise known as Bankcard Usa for money they take like a thief in the night! Unbelievable!!!
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