Bell Honda Lies--price quotes, availability of vehicle Phoenix, Arizona

We were in the market for a Honda Pilot EX-L and solicited bids from Arizona Honda dealerships.  Most were within $1000 of each other, but Bell Honda came in much lower.  After several emails to confirm the quote applied to the specific model we were looking for, that the color (Taffetta White) we wanted was available, and that the quote was indeed legitimate, we felt comfortable making the 35 mile trip to the dealership.  The Bell Honda internet salesman (Jesse Hoffman) had made repeated calls to our home and sent reminder emails about our 5:30 appointment; his "sales supervisor" Jason also called to confirm we were coming out.  When we hit Phoenix traffic enroute, we called the dealership to let Jesse know we'd be a couple minutes late.  Upon arrival at 5:45, we were ushered into the waiting room and told Jesse was finishing up a sale with another customer.  So much for his eagerness to work with us.  We were told Jason would be helping us (he had access to Jesse's email communication with us). 

After a few more minutes, we were told Harvey would be helping us.  He came out and announced "let's take a walk".  We went to the back lot and Harvey peered into windows looking at stickers to find an EX-L.  "You like Silver?" he eventually asked.  Confirming my concerns that we were part of a poorly rehearsed production, I told Harvey that we were going back inside and that I wanted to talk with the Sales Manager.  Jesse eventually came breezing through and after confronted stated that they didn't actually have a White EX-L.  When presented with four emails that stated "we have great availability on White EX-Ls" he fumbled through an explanation about other dealers in their network and difficulty getting certain models.  When asked why we weren't told that they didn't actually have the car prior to making the trip he just apologized. 

Soon Jason (there were two Jasons, don't know if this one actually had any authority) came and began with an apology, but seamlessly moved into salesman mode and asked if we could "draw up the numbers now for when they did get the vehicle."  He played like he had no knowledge of the bid Jesse had given us.  While my wife seethed at the lies and cavalier attitude towards the lying, I just laughed at how poorly executed the set up was--rather than getting us to look at something else, they just succeeded in getting us angry.  We left expecting never to hear from Bell Honda again.  Act three of this melodrama happened tonight when (supposedly) the Sales Manager (wasn't that Jason?) called to apologize for how the failed transaction was handled.  I asked if they had any intention of honoring the quote Jesse had presented--"no, there was a miscommunication".  No there wasn't, I have it in four different emails...with me asking for clarification of price and model each time.  "Oh, the miscommunication was on our end."  Gee, you think?  Recommendation:  fire your sales department and start over with people who understand that customers don't appreciate getting jerked around.  Bottom line, Bell Honda says they have an award winning sales force.  Not unless there's an award for worst comedy routine.