BenefitWallet My Benefit Wallet Mellon Bank BenefitWallet would not research, respond or return my $1,000 inappropriately kept by BenefitWallet and/or their third party providers Secaucus NJ New Jersey

$1,000 too much was withdrawn from my bank account and I cannot get it returned.  I made an online contribution to my HSA before the April 15, 2018 deadline to take a tax deduction for the 2017 tax year.  I oringally inputted in the website a $3,250 contribution.  Afterward, I wanted to change the amount and the online contribution portal allowed me to edit the amount, so I changed it to $2,250.  All appeared fine as I followed up and $2,250 showed as deposited into my HSA account about 5 days later.  However, when I got my personal bank statement in early May, I discovered that the original $3,250 was withdrawn from my bank but only $2,250 was deposited in my HSA account.  $1,000 is missing since April and it is now mid-June. 

 I have contacted the 1-877-472-4200 customer service line in the Phillipines on numerous occassions and opened two cases requesting research of the transaction and return of the $1,000 that Benefit Wallet has misplaced or misappropriated.  Although I am told someone will contact me after research is performed, no one ever does. The girls in the Phillipines do not have the knowledge or experience to understand the HCA transfer chain and they don't have access to any records to research it.  Phone numbers in the United States are not available.  I have have researched and tracked down numbers to call Mellon Bank, Cathedral Corporation, and Conduent.  I am assuered someone will return my call, but no one ever does.  I also sent supporting documentation including the bank statement and HSA statement reflecting the discrepancy to the email address at info.mybenefitwallet@conduent.com and requested a supervisor to contact me, but they don't.  I am only referred again to the 1-877-472-4200 number in the Phillipines where there are no records and no one can understand U.S. banking transactions. 

When I call the Phillipines, they suggest that I send documentation to the email address.  I did this right after discovering their mistake and my requests was ignored.  I wonder if others have had a similar experience.  After over 6 weeks of major efforts to recover the lost $1,000, I feel frustrated and am trying to determine what venue to file suit.  Even though I have spent more than $1,000 in labor trying to recover the stolen or misappropriated funds, I feel that others may have had a similar experience and BenefitWallet shouldn't get away with it.  HSA accounts are a great tax planning tool, but not so great if you exprerience the theft of $1,000.  The company should have contacts in the U.S. to resolve financial transaction problems such as this one.  Post if you too, have not been able to recover funds sent to Mellon Bank for BeneftWallet HSA contributions that never make in into your HSA account.