Complaint Review: Best buy
Best buy Samsung Plasma T.V screen just started cracking. bellevue, Washington
*Consumer Suggestion: "I call bullcrap on this one."
*Consumer Comment: Interesting.
I called best buy and did all the nessecary steps to try and have this fixed and or resolved. I was given the round around and passed from person to person only to be told that I was mistaken and it had to have been physical damage. I insisted there is no way it could have been physically damaged and it had to be something internal.
I was then told that they would have a service person come to look at it , but if they "deemed" it physical damage I would be charged for the visit. I was incredibly upset and asked what I should do because I am a single mother and student and could not possibly afford to pay anything more. They advised me to not have them come because it sounded like physical damage even though I assured them it was not possible.
After all of that I finally just gave up because I was getting nowhere and the crack really hadn't affected the picture at all. now about 6 months later I came home and turned on my T.V to hear a loud popping sound and the red light flicker and the TV not work at all.
Upon closer inspection I saw that there are 2 more huge cracks on the screen of my t.v. after which I did the steps to get help to yet again no avail. I am incredibly upset and pissed off that this company is allowed to do this to people.
I have researched this problem through and through and amazingly there are hundreds of other people in my EXACT situation . I couldn't believe it . This tells me that I am not alone and they are completely ripping people off on not replacing this defective TV. Please help me . I do not know where else to go . Thanks
This report was posted on Ripoff Report on 08/11/2011 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/best-buy/bellevue-washington-98005/best-buy-samsung-plasma-tv-screen-just-started-cracking-bellevue-washington-764018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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