Report: #1008718

Complaint Review: BioGeniste

  • Submitted: Mon, February 04, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: Linda — Smithfield Virginia United States of America
  • BioGeniste

    United States of America

BioGeniste Did not cancel in 14 days. The 1oz bottle I received would not pump. Charged me $84. Internet

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I failed to call in 14 days to let them know I did not want another bottle of the Anti-Wrinkle Serum. I noticed $84+ was charged to my credit card last month. I thought I was getting a sample bottle. It was a 1 oz. bottle. It wouldn't hardly pump, so I had to unscrew the top and pound my hand to get anything out. I may have used it 5 times. Usually a sample is a sample. I ordered this expecting a sample. Now I find out they charged me $84 for that sample. The bottle shown on the advertisement doesn't look like the bottle I received.

When I called today, they told me that they had charged my credit card again, which is what I expected they were going to do, because this is the way they do people. I originally wasn't planning on purchasing this product. I kept receiving a notice stating I had a free $1,000 gift card from Walmart or Target. I finally gave in and checked it out. You had to answer a zillion questions and then it kept trying to sell me stuff. [continued below]....
..... I thought maybe if I ordered something, I could complete the for. So I thought I will try this, I will only be out $2.95. Well, that didn't happen. When I called today, they said they could not refund the 1st payment and that the second shipment had been sent and my credit card had been charged again. I told her I was probably one of the most patient person on this planet, but this was wrong. I told her I would refuse the next box and asked her to remove the charges today. She said if I refused, it would take longer to track the package and therefore take longer to get my money back. I was driving and she said "I have a tracking # for you, can you write it down." I told her I was driving and I could not. She said I needed this number, so I was at a traffic light, I found a piece of paper and wrote the number down and hung up.

You know, this happened to me a long time ago, the exact same thing! I specifically read the Terms and Agreement. I honestly don't know if my intention was to cancel in 14 days and forgot or if I misread the information. My brother-in-law was killed in a car accident , not long after I received the product, so my mind is not recollecting what exactly I was thinking. My problem is:If I had to pay the $84+ for this product, then I was ripped off. The way they word " sample" is misleading and if what I received is what they consider a normal size, then they are making a killing off people.
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This report was posted on Ripoff Report on 02/04/2013 03:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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