• Report: #537432
Complaint Review:

Blockbuster - Blockbuster Online

  • Submitted: Thu, December 10, 2009
  • Updated: Thu, December 10, 2009

  • Reported By: nyscilla — Las Vegas Nevada United States of America
Blockbuster - Blockbuster Online
Internet United States of America

Blockbuster - Blockbuster Online Rip-off, horrible customer service Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I joined BB Online because I like the idea of in store exchanges. During my free two week trial, I got the wrong movie twice and had blockbuster ship and receive one movie the same day(??). I was already disappointed but decided to give it 3 months because the in-store exchanges were great. Well after 1 month of continued problems (damaged discs and continued wrong movies) I was still on plan to give BB 3 months. Then they double billed me for December. After 20+ minutes on a phone with a rude, difficult to understand customer service rep (who also refused to let me speak to a supervisor) I canceled the account. The day before my account was actually supposed to be billed. No surprise BB has failed to refund my charge. I have sent several e-mails (I can\'t deal with spending another twenty minutes talking to one of their inept CS reps), obtained reference numbers and been promised a reply within 24 hours. Not heard a single thing. Do NOT deal with Blockbuster you W ILL be disappointed and likely ripped off.

This report was posted on Ripoff Report on 12/10/2009 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/blockbuster-blockbuster-online/internet/blockbuster-blockbuster-online-rip-off-horrible-customer-service-internet-537432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Blockbuster - Blockbuster Online

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?