BLOCKBUSTER Video should not be in business

I too had a late charge ripoff. The way I caught them on it was by keeping my receipts. The rep told me that I had rented so and so movie and I agreed, then he told me that I returned it on so and so a date.

I knew that date could not be true, so since I rent movies there a lot, I had rented movies several times after the date of the return but was never told before that there was a late charge due on the account. I went home and got in my receipt file found the receipts and could proove that I shouln't have a late charge because there were 2 other receipts since the date he said it was returned with no late charges on them.

They recinded the late charge and also gave me free rentals to compensate me. I know it sounds crazy to save a receipt from a movie rental, but you never know when they will come in handy. I have received phone calls from our local store as little as one day after the movie is due back also. This company acts as if they are nearly into bankruptcy. As long as I pay for my late charge, what difference does it make to them?

Also, the second rebuttal to this report has nothing to do with the original complaint. What's up with that?

I see that a lot of people disagree with the Blockbuster late fees. I dont see what the big deal about them is. I know when I go to Blockbuster they are due back at noon,as seen on the case,the door and said by the rep. Given,it can be a *&$#% to be up and have them there at noon,but I still do it because thats their policy. Think of it this way,if you really want to see a movie,and its all sold out,wouldnt you hate it if some person whos renting it decides to keep the movie longer then expected? Ive had some late fees myself and its my own fault,I was too lazy or too busy to have it there at noon,So I made the best of it and watched the movie again,getting my moneys worth. Point is,if you really hate the noon policy,then buy the movie. I think noon by the 2 day or 5 day rental is plenty of time. You could be returning the movies,instead of typing on here about how blockbuster sucks so much.
A Happy Blockbuster Customer.

I see that a lot of people disagree with the Blockbuster late fees. I dont see what the big deal about them is. I know when I go to Blockbuster they are due back at noon,as seen on the case,the door and said by the rep. Given,it can be a *&$#% to be up and have them there at noon,but I still do it because thats their policy. Think of it this way,if you really want to see a movie,and its all sold out,wouldnt you hate it if some person whos renting it decides to keep the movie longer then expected? Ive had some late fees myself and its my own fault,I was too lazy or too busy to have it there at noon,So I made the best of it and watched the movie again,getting my moneys worth. Point is,if you really hate the noon policy,then buy the movie. I think noon by the 2 day or 5 day rental is plenty of time. You could be returning the movies,instead of typing on here about how blockbuster sucks so much.
A Happy Blockbuster Customer.

I see that a lot of people disagree with the Blockbuster late fees. I dont see what the big deal about them is. I know when I go to Blockbuster they are due back at noon,as seen on the case,the door and said by the rep. Given,it can be a *&$#% to be up and have them there at noon,but I still do it because thats their policy. Think of it this way,if you really want to see a movie,and its all sold out,wouldnt you hate it if some person whos renting it decides to keep the movie longer then expected? Ive had some late fees myself and its my own fault,I was too lazy or too busy to have it there at noon,So I made the best of it and watched the movie again,getting my moneys worth. Point is,if you really hate the noon policy,then buy the movie. I think noon by the 2 day or 5 day rental is plenty of time. You could be returning the movies,instead of typing on here about how blockbuster sucks so much.
A Happy Blockbuster Customer.

I see that a lot of people disagree with the Blockbuster late fees. I dont see what the big deal about them is. I know when I go to Blockbuster they are due back at noon,as seen on the case,the door and said by the rep. Given,it can be a *&$#% to be up and have them there at noon,but I still do it because thats their policy. Think of it this way,if you really want to see a movie,and its all sold out,wouldnt you hate it if some person whos renting it decides to keep the movie longer then expected? Ive had some late fees myself and its my own fault,I was too lazy or too busy to have it there at noon,So I made the best of it and watched the movie again,getting my moneys worth. Point is,if you really hate the noon policy,then buy the movie. I think noon by the 2 day or 5 day rental is plenty of time. You could be returning the movies,instead of typing on here about how blockbuster sucks so much.
A Happy Blockbuster Customer.