• Report: #276634
Complaint Review:

Blockbuster Video

  • Submitted: Mon, October 01, 2007
  • Updated: Sat, December 22, 2007

  • Reported By:Vinton Virginia
Blockbuster Video
903 Hardy Road Vinton, Washington U.S.A.

Blockbuster Video Total Access NOT subscription in store in-store exchange free Vinton Washington

*Author of original report: RESOLVED - Local Store Manager Comes Through

*Author of original report: Blockbuster Cops Out Again

*Author of original report: Reply from BLOCKBUSTER Online Customer Care

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The local store won't honor the $1.99 rate for those past your two free in-store exchanges per month. Copied from the e-mail below is the terms of the new service. I have contacted total access and the store. Each says they are not responsible for making the other fulfill this offer. Total access says, have the store call them, the store refuses to call them and the store manager Brandon Minix has failed to return my numerous messages requesting a call back.

Blockbuster, Step up to the plate and take responsibility.

With the new total access account policy you are supposed to receive:
In addition, exclusively for BLOCKBUSTER Total Access
customers, we have introduced in-store movie rentals for $1.99*
per movie should you need more than the in-store exchanges
included in your plan.
Here is the limitation:
*Monthly fees for your blockbuster.com subscription are subject to applicable tax. In-store rentals are subject to regular rental terms and conditions including applicable tax, due dates and charges which may apply to product kept beyond the due date. A separate, complimentary, in-store membership is required. In-store rentals must be returned to the store where rented. See your local participating BLOCKBUSTER store for complete rental terms. FREE in-store rentals do not count toward BLOCKBUSTER Rewards(R) benefits.

Greg disgruntled
Vinton, Virginia

This report was posted on Ripoff Report on 10/01/2007 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/blockbuster-video/vinton-washington-24179/blockbuster-video-total-access-not-subscription-in-store-in-store-exchange-free-vinton-was-276634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

RESOLVED - Local Store Manager Comes Through

AUTHOR: Greg disgruntled - (U.S.A.)

Thankfully the local store manager was able to coordinate efforts to get the appropriate steps to allow the store to charge the agreed price. I am grateful he takes a more serious view of the importance of customer service and fulfilling an agreement than the copout corporate customer service.
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#2 Author of original report

Blockbuster Cops Out Again

AUTHOR: Greg disgruntled - (U.S.A.)

Consistent with the other responses detailed about Blockbuster on this wevsite for Blockbuster Total Access they COP OUT Again.

Here was todays response, in short we will take your money but have an excuse why we cant fulfill our promise.

Response (Kristen) 10/05/2007 12:59 PM
Dear Greg,

Thank you for giving us the store information in which you were unable to redeem your mailers for the $1.99 discount. The store is a franchise and has the option not to accept the mailer discount from its customers. I'm sorry for the inconvenience, Greg.

Always here to help,
Kristen Kruntorad
Executive Office
Blockbuster Online
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#3 Author of original report

Reply from BLOCKBUSTER Online Customer Care

AUTHOR: Greg disgruntled - (U.S.A.)

Information was provided as rquested by reply e-mail
10/2/07 6:03 PM

- - - - - - - - - - - -
Response (Regina) - 10/01/2007 11:25 PM
Hello Greg,

Thanks for contacting BLOCKBUSTER Online Customer Care.

I appreciate you taking the time to bring this matter to our attention. Please let me know the complete address of the local Blockbuster Store, Greg. Thanks for your cooperation.

Always here to help,

Customer Care Associate

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