Blockbuster Rippoff dishonest fraudulent billing poor service unfair scam Happens again Anderson Indiana

Nathan,

I am an ex-Store Manager, and I might be able to help you some here. Unfortunately, your report is riddled with conflicting information, so I will need you to clarify some things also.

First, you said you dropped the game off at the wrong store. Typically, the store you dropped it off at would realize the game was not from their store, and would call the store it belonged to and report a "Wrong Store" checkin. The game would have then been checked into to right store, with a pending delivery from the store you dropped it off at. This happens all the time. It was a hassle for me sometimes to make sure all those wrong store checkins got sent back to their original stores (heck, I even had someone turn in movies they rented in Washington State one time!), but it was just part of the job.

But here's where your story takes an unusual twist. You say you got the game back. Did you get it back from the wrong store where you had dropped it off? Typically, they would not allow you to take the game back, and if it had been sitting there for over a month, then something is not right at that store. You will need to clarify this. Also, on what date did you originally rent the game, and was it a 2-day or weekly rental?

Then you said you took it back to the original store, and Tammy said it had been autosold to another account. Do you have multiple accounts at that store, or was it checked out under someone else's account? And if it was not autosold to your account, then how come you had the $63 fee on your account? All of this does not make sense.

You really should contact the Store Manager. They can typically be reached during weekday hours (8-5 M-F) as most choose to work a normal schedule. The District Supervisor's number should be found on the marquis board above the cash registers (the Store Manager's name should be up there too).

I would start with the Store Manager. Explain the situation to them and see what they say. If you get nowhere, then go to the District Supervisor. But do not wait. You typically only have 30 days after the game is sold to your account to be able to return it for only a $1.25 restocking fee.

Oh, and by the way. Ignore the threats about this going on your credit report. It won't. Even if you never pay the $63. It's just a bluff, that's all. Even if the Collection Agency says so too. This will not go on your credit report. Rental fees are not considered consumer debt, and therefore are not reportable to the Credit Agencies.

Good luck.