Complaint Review: Blockbuster - Reston Virginia
- Blockbuster North Point Village Center Reston, Virginia U.S.A.
- Phone:
- Web:
- Category: Video Stores
Blockbuster Used A Collection Agency For A Charge I Never Knew About Blockbuster collection agency for bogus fees no notification of money owed Reston Virginia
*Consumer Comment: Obviously
*UPDATE Employee: LOL
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I haven't used Blockbuster in a year or more, I've been using Netflix. Today I received a collection agency notice for $14.80 in behalf of Blockbuster. I called my local store, this must be a mistake. But they told me there was $10.50 of late fees for "something" over 228 days ago, the rest of the data was purged out of the system so they could not tell me what the fee was for.
I never received a bill or any notice that I owed them money and I am furious that without any notice I now have a collection agency after me. I have had PERFECT credit for 35 years!
This is the poorest customer treatment I can think of and if this is the way they handle customers, then they are going to lose even more of us. If I ever thought of returning to Blockbuster and giving up Netflix I certainly won't do it now!!
Webjunkky
Reston, Virginia
U.S.A.
This report was posted on Ripoff Report on 07/16/2009 05:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/blockbuster/reston-virginia-20194/blockbuster-used-a-collection-agency-for-a-charge-i-never-knew-about-blockbuster-collectio-470530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
LOL
AUTHOR: Nuggets - (U.S.A.)
SUBMITTED: Friday, October 02, 2009
I really enjoyed the, "this is the poorest customer service" schpeel. You know why? It wasn't done by a person...it was all automatic in the computer. There was no customer servicing lol
Also, was your address and phone number updated? It was almost a year ago, I'm sure you remember every detail of that 200 days ago.
#1 Consumer Comment
Obviously
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Friday, July 17, 2009
They are obviously concerned about keeping a customer.... oh wait. You aren't one of their customers anymore.
Maybe you DID have a late movie and you forgot about it. $14.80 isn't even a huge late fee.
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