• Report: #1048956
Complaint Review:

Blue Pay

  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: Tracey — Cheshire Connecticut
Blue Pay
Naperville, Illinois USA

Blue Pay BluePay Processing Failure Naperville Illinois

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BluePay and their subsidiary BuyPass failed to process my POS batches for 10 days, without notice.  Then they double charged the missed transactions, and took a week to resolve the issue. We fielded a hundred complaints from customers, and suffered loss of revenue and reputation. BluePay's staff were utterly unhelpful and their manager responded with a dozen diversionary tactics to my written requests for documentation to prove their assertion that they were not at fault.  They were, and I can prove it.  

They refused to refund my $129 yearly fee paid less than 60 days prior, though I was on the hook for  hundreds of dollars from multiple interest charges and late fees for the insufficient funds charges incurred due to their error.  Be warned: BuyPass has glitches in their software's ability to read files, and none of their staff know why or how to resolve it. BluePay uses BuyPass to process files from merchants.

This report was posted on Ripoff Report on 05/07/2013 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/blue-pay/naperville-illinois/blue-pay-bluepay-processing-failure-naperville-illinois-1048956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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