Report: #977712

Complaint Review: Blue Water Yacht Club

  • Submitted: Tue, December 04, 2012
  • Updated: Thu, February 21, 2013
  • Reported By: Mickey — Port Washington New York United States of America
  • Blue Water Yacht Club
    1944 Bayberry Avenue
    Merrick, New York
    United States of America

Blue Water Yacht Club Price gouging and holding property hostage after Hurricane Sandy Merrick, New York

*Consumer Comment: Blue Water Yacht Club Excellent Marina

*Consumer Comment: Sour Grapes

Show customers why they should trust your business over your competitors...

Blue Water Yacht Club located in Merrick, NY was almost completely wiped out by Hurricane Sandy in October of 2012. Almost all of the boat owners lost or sustained significant damage to their prized possessions. There were other adjacent marinas that sustained minimal damage and protected their customers vessels by attempting to block them higher to combat the impending storm surge. What did Blue Water Yacht Club do? Justin called all boat owners who were blocked in the yard that the marina was in "salvage mode" and have deployed their customers anchors and they recommend using a beach anchor to keep the boats in the yard through the tidal surge. 

On October 31st we took a ride down to the marina to see how our boat fared in the storm. With utter disbelief every single boat in the marina was either sunk or in a pile at the back of the yard. There was only one boat left, it was a 48' Sea Ray that Blue Water Yacht Club lifted and blocked at least three feet higher than all other boats. I wonder how much that guy had to grease the marina to get that done? As all boat owners know marinas are not responsible for anything whatsoever. Was Blue Water Yacht Club negligent for not trying to put it's best effort forth to protect other vessels? It was just last year that we had to deal with Hurricane Irene. The marina did sustain serious loss and a few boats came off their blocks. Did the marina not learn?

After the dust settled customers now have to contend with insurance companies, adjusters who are extremely busy, find a fiberglass shop, and an engine mechanic. This is a carefully choreographed dance that we are all still dealing with. After carefully selecting a shop it was time to schedule the boat to be picked up and transported. The marina does not answer their phone so you must take time out of your schedule and speak with them in person. We spoke with Justin and explained our intentions to remove the boat and he stated "slow down we have a problem here". 

The marina wants to charge all boat owners a "salvage fee". Blue Water Yacht Club had to pick up these boats and put them back on blocks. This required a crane rental for the day and was orchestrated by the marina who are not even licensed salvage experts. I was down there watching the operation and there was additional collateral damage as a result of the so called salvage. How much for this so called "salvage fee"? The marina is trying to bill it's customers $125-$150 per foot to recover the boats. It took them under 30 minutes to salvage mine. The marina is now holding all boats hostage until the fee is paid in full. 

This is a very difficult situation for everyone. Some boat owners lost their homes too. There were approximately 50 boats piled up in the yard with an average length of 35 feet. That is $219,000- $263,000 in revenue in just two days. The marina is trying to turn this hurricane into a profit center and bleed it's members and their insurance companies. Sure, the insurance companies will pay the lions share of the fee, but we all know who ends up paying for this in the end.

Is this even legal? I don't know, but we all have to deal with it. We want our boats back and have to continue to deal with someone like Justin and an organization like Blue Water Yacht Club. I hope other boat owners will read this and we can all take our business to honest marinas. Best of luck to all with your continued recovery efforts and hoping for a great 2013 boating season. 

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This report was posted on Ripoff Report on 12/04/2012 07:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Blue Water Yacht Club Excellent Marina

AUTHOR: MGB53 - (United States of America)

We have been customers of Blue Water for 2 full seasons.  I have nothing but  good to say about the ownership, staff, grounds and services. Every aspect of this marina is excellent. The level of Customer Service is 5 star.

Unfortunately Blue Water did sustain heavy damage due to location; however prior to the storm the facility was operating continually.  They were giving guidance, warnings, assisting with preparation  and other patrons were lending hands to fellow boaters.

Whatever they were able to do to protect property, in my estimation, was done.

Post storm Kelly and Justin have always been able to answer emails or questions in a courteous and professional manner.  They have been very helpful in guiding us through the process of having our boat repaired.  Yes, I too sustained damage, totalling almost 6 figures.

Fortunately our insurance coverage is adequate and we are hoping to be back in the water prior to Memorial Day so I can toast the ownership and staff of Blue Water for their 5STAR SERVICE.

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#2 Consumer Comment

Sour Grapes

AUTHOR: TA - (United States of America)

You mention other marina's suffered less damage?Bluewater is the southern most facility in Merrick,which gave it more exposure to the winds and tidal surge than the others in the area.With regard to the marina's personnel not looking out for their customers,I ask how much advance notice did you have about the storm coming?Maybe you should have used your "expert skills" to better  secure your vessel ? (lend a hand like others there)Consider the number of the employees they employ and the amount of boats there,how would you have done anything different ? My boat has been there since the 80's and never have I had a problem with the facilities owners or personnel.

  In closing we live in Long Island I'm sure you are aware of the cost of living and boating do you the marina or employees didn't suffer any losses?Or is it you think they work for nothing?Maybe you should step back and review your insurance coverages before spouting off.
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