Report: #1212833

Complaint Review: Bluemountain.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, March 02, 2015
Updated: Mon, March 02, 2015
Reported By: 541janice — Clearwater Florida

Author Not Confirmed

Why?

Bluemountain.com Internet USA

Phone:
Web: bluemountain.com
Category: Internet Services

Bluemountain.com a subsidiary of American Grettings undisclosed unauthorized charge Internet

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I wanted to send a "talking" birthday card online to my 81 year old mother since her birthday had snuck up on me and was all I could offer her in a timely manner. The ONLY price I ever saw while on bluemountain.com was for $3.99 (which was for a month's subscription.) I went ahead and provided my bank account info. I was informed that I had a week to cancel. The week went by and I did not cancel because I thought $3.99 wasn't that much to pay. After that free trial week, I received a "welcome" message from bluemountain.com. This welcome NEVER mentioned how much they charged my credit card, nor did they ever send me a receipt. Another week went by, in which time I happened to go online to check my bank statement-- that's when I saw that bluemountain had debited $19.99! I had a horrendous time getting through to the company via phone so I emailed them demanding that they credit my account immediately since I had no knowledge of this $19.99 "annual membership fee"-- adding that if I had known, I would NEVER have provided them any of my info. Bluemountain.com emailed me back stating that I had failed to cancel my membership in the week allotted, and referred to the Terms of Sale page... which was NEVER provided to me EVER! Finally, later, I spoke to a representative over the phone. I asked if they would compromise by crediting me $19.99 and charging me $3.99 for a month's subscription. After being put on hold for a while, the rep came back and said "they were unable to do that." I told her that response was BS and if I were her, I would NEVER work for a company that was ripping people off daily! Think about it: $20 x qty "ignorant" people each day = gain by deceit. Unfortunately, my bank could not help me. The only recourse I have is to complain on sites like this and/or my facebook.

This report was posted on Ripoff Report on 03/02/2015 03:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bluemountaincom/internet/bluemountaincom-a-subsidiary-of-american-grettings-undisclosed-unauthorized-charge-int-1212833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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