Complaint Review: Bookit.com - Internet
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- Author Confirmed
- Bookit.com Bookit.com Internet U.S.A.
- Phone:
- Web:
- Category: Travel Services
Bookit.com Horrible customer service No Help It's Your Problem Internet
*UPDATE Employee: Your Bookit.com Reservation.
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Bookit.com is a horrible company!!
My Wife booked a vacation to Cancun with Bookit.com and it was a nightmare getting them to help us. THEIR website messed up because we had two windows open when we ordered, which they admitted has happened in the past. We were given the wrong airline with departure time that completely didn't work for us.
We immediately called to let them know what happened and they basically told us, it was our problem, not theirs. They were kind enough to give us the numbers to call the resort, the airline, the transfer company and the insurance company to cancel the trip ourselves. But it was a last minute trip and most of the trip including the airfare was non-refundable. They said they had NO power to change anything.
Only after constant calls and three days of gripping did they change our airline accomodations. They still charged us to cancel the first trip which they told us they would not, and I just found they still charged us twice for our travel insurance which just had to take care of myself.
I would NEVER us Bookit.com again and would NEVER recommend it to anyone after my experience!
Jacob
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 06/07/2007 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bookitcom/internet/bookitcom-horrible-customer-service-no-help-its-your-problem-internet-252995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Your Bookit.com Reservation.
AUTHOR: Bookitemployee - (U.S.A.)
SUBMITTED: Friday, October 24, 2008
Dear Valued Guest,
I am sorry to hear about the experience you have had with BookIt.com, We pride ourselves on exceeding expectations of our guest and elating them. I wanted to offer any help that we can. In regards of airlines, once airlines are booked we are able to cancel the flights up to 48 hours after booking. When you experience an error please contact us as soon as you can. This way we can work with our partners. Accidents do happen and we want to make sure you find our site easy to use and have a great experience.
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