Complaint Review: Brookstone - Nationwide
- Brookstone brookstone.com Nationwide U.S.A.
- Phone: 800-846-3000
- Web:
- Category: Gift Shops
Brookstone Brookstone sells stuff they don't have and don't bother to let you know!! Nationwide
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On December 10th I order six items as Christmas gifts from Brookstone because they guaranteed delivery by a certain date. I received an email telling me that everything was in stock and another email telling me that everything had been shipped. I even called to confirm this as I need these items earlier than Christmas.
Well, today when I received the pacakge, two items were missing. When I called, I was told that they would ship out one of the missing items, but the most important item I need was cancelled. When I asked why they cancelled the order they told me that they ran out. They NEVER emailed me to tell me. They never let me know when I called. Here I am thinking I am done with my shopping and now I'm stuck without a gift for someone because Brookstone's customer service sucks. I can't even order one from another place because I would have to pay a lot of money for over night shipping in order to receive it on time. Brookstone sucks and I will NEVER buy from them again!!!
Susie
Pembroke Pines, Florida
U.S.A.
This report was posted on Ripoff Report on 12/16/2008 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brookstone/nationwide/brookstone-brookstone-sells-stuff-they-dont-have-and-dont-bother-to-let-you-know-nati-402066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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