Burlington Coat Factory Refund Policy Big Flats New York

Following is a letter I wrote to the President of Burlington Coat Factory. I have not even received the courtesy of a replay. I'll never shop there again!

CERTIFIED MAIL

March 9, 2007

Mr. Mark Nesci, President
Burlington Coat Factory
1830 Rte. 130, North
Burlington, NJ 08016

Dear Mr. Nesci:

I have shopped at Burlington Coat Factory for many years, but in stores far removed from where I live in Upstate New York. Imagine my delight when one of your stores was slated to open at the Arnot Mall, Horseheads (Big Flats), NY, just a mere 20 minutes from my home! I spent a couple of delightful shopping trips at your store, some with friends, others just to browse on my own. I enjoyed the multitude of choices available in all departments.

On November 29, 2006 I made a Christmas shopping trip to the mall, and of course, I included the shiny new Burlington store. I didnt spend a lot that day -- my sales slip reports $42.91. But included in that sales slip was a purchase I made for my sister I was excited about your selection of plus-size ladies clothing. The items were on sale 2 items at $9.99 each. What a bargain for just what I was looking for! Sadly, some time after gifting her with the clothing, she told me it didnt fit, and would I be so kind as to return them for her. Of course, I said. I love to shop at Burlington Coat Factory!

Im sorry to report that my positive experiences at your stores ended there. When I tried to return the items, I was told I could only receive the amount back that they were currently selling for on the rack. But, I explained, I have the sales slip with me showing exactly how much I paid for the items; and tags are all intact on the items; and I wouldnt mind taking a credit rather than money back. I can always find something I want at Burlington! I was told no, company policy said that because I had returned the items 2 days after the deadline, I was going to have to take an additional discount on both items as a refund.

Ive spoken with the floor manager at your store, called Customer Relations (Cynthia, x1998) and I am still refused the amount I originally paid for these items. I have NEVER shopped at a store that refuses to give you your money back (or a credit) as long as the items are like you bought them, and you have a sales slip proving what you paid. I could understand if this was a year later, or even a different season, but it was not!

I respectfully ask you return my complete cost of $19.98 plus tax. Please consider the loss of a customer over this petty amount, as well as a reputation as a customer-friendly retail store in this area. Enclosed is a photocopy of my sales slip, and the return slip that was not completed at the store that day. Thanks for your consideration and timely decision in this matter.

Acorn
Cayuta, New York
U.S.A.