Report: #43478

Complaint Review: Buy.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Thu, January 30, 2003
Updated: Thu, January 30, 2003
Reported By: — Newbury Park California

Author Not Confirmed

Why?

Buy.com www.Buy.com Internet U.S.A.

Phone:
Web:
Category: Corrupt Companies

Buy.com rip-off fraudulent billing Internet

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Buy.com advertises "free shipping" on selected DVD's. Even if you select DVD's that have free shipping... Buy.com now adds a "handling fee". This "handling fee" appears to be based upon amount spent, so the more you spend, the larger the fee. Does this make sense? Not to me.... why should we pay for the right to buy something from them.

I wrote to complain.... they said it was "industry standard". Again, I do not think so. Amazon.com or BestBuy.com do not charge a handling fee.

Now the real kicker.... I ordered $43 worth of DVD's and on the online bill they added $2 (handling fee) bringing my total to $45. They then email me a confirmation of my order. On that email conformation, they said my total was $43.

They tried to "hide" the handling charge. By emailing me written notice that my charge was $43....and actually charging my credit card $45.... Buy.com is committing....FRAUD

Rich
Newbury Park, California
U.S.A.

This report was posted on Ripoff Report on 01/30/2003 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/buycom/internet/buycom-rip-off-fraudulent-billing-internet-43478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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