Report: #1112965

Complaint Review: Cali Bamboo

  • Submitted: Sat, January 04, 2014
  • Updated: Sat, January 04, 2014
  • Reported By: Marasco Family — Murrieta California
  • Cali Bamboo
    9365 Waples Suite D
    San Diego, California
    USA

Cali Bamboo Bamboo should not be cracking after 6 mths!!! San Diego California

*Author of original report: Customer Service still exists...

*Author of original report: Customer Service still exists...

Show customers why they should trust your business over your competitors...

 We recently reno'd our back yard and found the prices for bamboo at Cali Bamboo really good. Excellent service in receiving our purchase - they actually sent us too much and told us to keep the extra! We were very happy with our purchase... now 6 mths later; our bamboo is splitting all over. Almost every piece has a split. This was specifically purchased to hang outdoors at our island/bbq/bar. We specifically asked management about how it would hold up outdoors - and were told it would do great! The said they stood behind there 7yr warranty so we felt safe and comfortable with making our purchase. We contacted them last week, sent pictures of how the bamboo is splitting and were told that "this is normal wear/tear" and they refused to do anything! That is just wrong!!! You should stand behind your product and replace anything that is not holding up and stand behind your warranty and your word! I am now going to email the ceo/president of the company and see what he/she has to say! We feel that we were given false information at the time of purchase and are now being told "too bad!!!". [continued below]....

..... Well we wont stop until we get some results...
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This report was posted on Ripoff Report on 01/04/2014 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cali-bamboo/san-diego-california-92121/cali-bamboo-bamboo-should-not-be-cracking-after-6-mths-san-diego-california-1112965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
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#1 Author of original report

Customer Service still exists...

AUTHOR: Marasco Family - ()

 We are happy to report that Cali Bamboo is standing behind there product and replacing all three rolls of bamboo. We heard from the Customer Support depatment and they are replacing all the bamboo at no cost to us. We are very pleased with this decision and are looking forward to receiving our new bamboo. Its nice that companies still stand behind there product and uphold the warranty stated on there website. Thank you Cali Bamboo!!! We are truly appreciative of your excellent customer service and look forward to receiving our new product from you. :)

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#2 Author of original report

Customer Service still exists...

AUTHOR: Marasco Family - ()

We are happy to report that Cali Bamboo came through and is now replacing all of our bamboo with new product. We were happy to receive an email from Customer Support and they are being very helpful in making sure we receive replacement product due to the poor quality of bamboo we received. Its nice that we can still receive customer service. We are very impressed with them standing behind there product and looking forward to receiving our new bamboo to replace the damaged in our back yard!  Thank you Cali Bamboo - we are truly appreciative of your support ! :) 

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