Cancun Royal Sunset Group Deliberately lied and present mis-information to lure vacation travelers ripoff Cancun Mexico

At the Cancun International Airport, arriving vacation travelers would be directed to meet with "Airport Customer Service" (exact title) who actually were not airport personnel. Instead, these people were employed by Cancun Royal Sunset Group (however, different crooks may occupy the area on different day).

The scam would be to offer free tickets to certain attractions to arrival travelers. The offer would be in exchange for 90 minutes of sales presentation. No one would be obligated to attend the presentation, nor to buy into any of the offer, but they would try to get you to accept the freebies by any mean. Once accepted, you will be thoroughly greeted and they made sure you attend the presentation.

A WORD OF WARNING: If you arrive during mid-week (Tues or Wed). Be extra alert and careful because your actual time to get out of a rip-off would be extremely short.

At the resort presentation, they made promises, information and claims that we would not be able to verify at location. Of course, on vacation, you would want relax and spare little time to verify their claims - this relax attitude worked at their advantage. Even if you think you have some time to verify, you would have no resources to verify. They also would try to make offer to time consuming parties and free yatch cruise (and tie up some more of your time on yatch club invitation). You would end up have NO TIME to verify.

I have had to deal with the same improper business practice (lies, broken promises, mis-information, "pie-in-the-sky" investment ideas, and discount offers that never got included in the contract) with Cancun Royal Sunset Group in Cancun. They said that their property sales were not "timeshare", while in fact it was. By the end of the presentation leading into the signing of the Agreement, we forgot everything they said - and so would you. They said that their properties were not allowed to be sold on eBay - we had no way to verify this claim and we ended up believe them.

NOTE: The above scam is basically the same kind of fraud and criminal acts which most of the complaints addressed toward Cancun Royal Sunset Group.

The next day, we relaxed after the pressured sale pitch, not knowing that it was THE ONLY decision day. The next 3 days, a whole day was occupied by "free Mexican party", running around the country side and detours picking up people before getting to the party in the evening. By the time the party was through, we were dead tired and ready going to bed. Another similar day was occupied by the "free yatch cruise". Saturday and Sunday, nothing we could do to cancel the contract because businesses were closed - could not even get the post office to deliver the cancellation notice. By Monday, we were busy with wrapping up the vacation and packing up for Tuesday departure. Any cancellation to be delivered by postal service (a requirement) by Monday would be too late. No more opportunity to cancel the agreement.

I paid 50% of the money using credit card. I let the contract went past 5 days before I discovered the scams they used in doing the business. Sunset Group received my cancellation letter approx 8th day after the signing. Because I could not communicate in Spanish, nothing I could do to investigate their claims. I had to wait 6 days until after going back to the States before I could do a detailed research on Sunset Group properties. The responses from Cancun Royal Sunset Group were you cannot cancel because it passed 5-day grace period, "you can't prove that we lied to you, there is nothing to prove."

At the presentation, a lady friend had accompanied us and sat through the presentation. She came along served as witness of the details - and of course, she saw and heard the whole presentation. After the cancellation was denied by Cancun Royal Sunset Group. She prepared a witness statement serving as an affidavit. It was public notarized. I filed a complaint with the credit card company with the affidavit attached. A couple of weeks later, the charge (all of it including the exchange fee) was reimbursed/credited back into my credit card account. Good thing we didn't lose the money to the crooks.

Even though we got our money back, we got "trapped". Within the agreement, clause 12 required us to cancel within 5 days in order to receive full refund. Clause 14 stated the condition for cancellations beyond the 5th day. It stated that Cancun Royal Sunset would keep the paid portion, and cancel the unused portion. However, Cancun Royal Sunset Group refused to cancel the agreement citing clause 12 (of course, they didn't want to agre with clause 14).

As of now, they had turned us over to Resort Management Int'l (RMI). RMI is currently going through motions of making threats to sueing us and sending our names to collection agency, damaging our credit ratings. They cited some unapplicable rules in order to keep the agreement in force, while at the same time, did not honor Clause 14 which they prepared it themselves.

We are putting together the documentations to provide to PROFECO and the US Embassy in Mexico. We plan to utilize our attorney and the attorney in Mexico as some of the similarly affected victims who had done the same earlier. However, if any of you know an effective ways to defeat these crooks, we appreciate your assistance. We also plan to pursue a class action lawsuit against RMI as well as Cancun Royal Sunset Group should our credit rating is affected by this fiasco. Your response is welcome. You may email us (((ROR REDACTED EMAIL FOR SECURITY PURPOSES)))

Greatly appreciate your input.

Sincerely,

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Thong
Oklahoma City, Oklahoma
U.S.A.