Report: #1036446

Complaint Review: Canon, Inc.

  • Submitted: Wed, March 20, 2013
  • Updated: Wed, March 20, 2013
  • Reported By: Wisconsumer — Kenosha Wisconsin
  • Canon, Inc.

    United States of America

Canon, Inc. Canon USA refuses to stand by customers purchasing defective printers Internet

Show customers why they should trust your business over your competitors...

I purchased a Canon printer from a local office supply store. The few printed instructions and so-called setup disk were very lacking in defining parts of the computer. I had to call the company to learn where to insert the ink cartridges.

After feeling setup had been completed, I loaded the paper and made a print command. The printer error message displayed told me to load paper in a nonexistent part of the printer. My emails to support have resulted in form letter replies telling me nothing.
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