Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #155923

Complaint Review: Casey Imports - Newport News Virginia

  • Submitted:
  • Updated:
  • Reported By: Newport News Virginia
  • Author Confirmed What's this?
  • Why?
  • Casey Imports 12943 Jefferson Avenue Newport News, Virginia U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In October 2002 my 79 year old father-in-law took his Audi to Casey Imports for repairs. We were out of town on vacation at the time and he was house sitting for us. After waiting for approximately thirty minutes and being approached by salesmen trying to make a sale, the service manager told him he needed a new radiator and the repair bill would be more than the vehicle was worth. My father-in-law is very easily confused and it is very apparent.

At this point, the salesman started his sales pitch once again and my father-in-law told him he could not afford a new car, but would look at used cars. The salesman drives up in, what appeared to my father-in-law, a new Audi A6. My father-in-law tells him he cannot afford this type of car on his fixed income and can only look at used cars. The salesman tells him the Audi is a 2000 that never sold and was in the price range of a used auto. The MSRP sticker was not on the car and my father-in-law really did not know to ask why. After he was sold on the car, he was taken from one office to another over a period of five hours and prompted to sign different forms by different Casey employees - one of which was Troy Sorenson.

To make a very long story short, he was made to believe that he was getting the car for $20,000 which he would be paid for with his personal check of $18,000 and the trade in of his Audi.

When we returned from vacation one day after he bought the car, we found all the paper work from Casey and discovered that the total price of the two year old car was $43,000 and he had monthly payments of over $525/month for five years. We were horrified and could not make him believe this was the case. Casey had totally snowed him and hidden the true cost from him through confusion and tiring him out over a period of five hours. We discovered this information on Sunday and Monday was a holiday. My husband and his brother went to the dealership with the car and explained their father's mental status. No one would listen and they really showed no care.

Their reason for not taking the car back was because the car was now considered a used car because it was titled. At this point, they took a look at the new models and discovered they were cheaper than the two year old with the same equipment. They inquired if they would consider an exchange and let their father have the new version rather than the two year old model that, for unknown reasons, they could not sell. They said absolutely not. My brother-in-law then made an appointment to speak with the dealership manager for that afternoon which ended the same - No!!!

On Tuesday, we started making calls to lawyers and was advised to first stop payment on the $18,000 check. My husband also returned the vehicle on this day to Casey and left the keys with a salesman. I also called Casey's bookkeeping department to inquire when we could expect the new Audi to be registered with DMV and receive the registration. The bookkeeper informed me that it would take about two weeks. (So, at this point, the car was not considered used because it was not yet registered with DMV). After that we needed to find an attorney in the area that would represent us against Casey. We called three attorneys in the Newport News area who all said they would not file suit against Casey Auto Group.

We had to go out of the city to find an attorney to represent us. We also contacted Audi Financial, explained the whole situation and my father-in-laws inability to pay the car payments. We were given the run around and basically left with the feeling that they did not care if he could afford it or not. At this point, we started being concerned for my father-in-laws welfare and him living alone. We found out from his physician that he had seen a therapist a year prior to this incident, who determined that his short term memory loss was virtually zero and that he did have dementia and the beginning stages of alzheimers. He needed a vehicle, so we lent him one of ours even though we were very leary of him driving period. Within one month of the bad car deal, a friend of mine phoned and said he didn't think my father-in-law should be driving at night or possibly at all. He was in a local club with my father-in-law and had noticed for some time his problem with memory loss and being in "la la land" during the meetings.

In December, my father-in-law insisted on purchasing a used vehicle just to commute around in his town (Casey still had his old Audi that they, to this day, have kept). In March 2003, my father-in-law was no longer able to live alone and moved in with us. We started noticing his leariness about driving and in August 2003 he had an accident and completely stopped driving on his own.

Casey served my father-in-law with legal documents ordering the return of the $18,000, so our attorney filed a counter suit. Needless to say, my father-in-law's health began a spiral downwards that would end with his death in June 2004. The lawsuit is still ongoing and is set to be heard for the third time on September 15th and 16th with a jury in the Newport News Court system.

It's hard for me to believe the individuals at Casey Imports involved in this unspeakable act on a defenseless Alzheimers victim can even sleep at night. This incident has given me a bad taste for car dealers and salesmen. I know I will walk away from this horrific ordeal with nothing but mistrust for the entire car dealership world. It's sad that all it takes is one bad apple to ruin the image of all car dealers and mark them with the word "CROOKS". I am sure our bad experience with Casey is not the only one and will not be the last. Anyone who has had a bad experience with Casey

Kim
Newport News, Virginia
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/03/2005 06:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/casey-imports/newport-news-virginia-23608/casey-auto-group-ripoff-casey-imports-takes-advantage-of-79-year-old-man-with-alzheimers-155923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 UPDATE EX-employee responds

Undiscovered Alzheimer’s

AUTHOR: Boyd - ()

POSTED: Sunday, December 01, 2013







I don't wish to appear insensitive to your plight and I offer my sincere condolences on the loss of your father.

The thing that strikes me is the most obvious and unfair way that you have presented your complaint. You acknowledge that neither you nor your family knew that your father was suffering from Alzheimer’s disease or Dementia (this is your father and presumably you have had lots of contact with him and have known him for years , yet you were unaware of his condition.) How is a salesperson ( who is not trained in medicine ) supposed to recognize the "onset of Alzheimer or dementia" in a person he just met? Your post and it's title suggests that Casey Auto knowingly and with intent and forethought took advantage of a man with Alzheimer's disease , which is clearly not the case. A person can not be held to a contract if it was signed when the person signing wasn't of sound mind. If your father was actually suffering from Alzheimer’s and Dementia when he signed the contracts to purchase his car  (and you could provide medical  documentation proving that he was in fact suffering from these conditions )no court in the land would rule against him.

I know Casey Auto Group and I know the owners and I can tell you that they would never intentionally take advantage of a person suffering from Alzheimer or dementia. Part of this problem is that many people get "buyers remorse" within a few days of buying a car and many of these people fabricate family emergency's in an effort to get the dealer to unwind their deal. So the fact that you only discovered your fathers condition after he bought the car makes the story very suspect. Also it is virtually impossible to sign a finance agreement and not know you are entering into an agreement to finance a car. Regulation Z of the F.T.C.'s truth and lending law has a disclosure box that clearly shows the price of the car, the amount financed, the monthly payment, the total finance charge and the total of payments. Each of the items must be initialed by the purchaser. So unless your father was illiterate as well as Demented there is no way he could have signed that paper work and not known what he was doing.

I am truly sorry for your father but in this case you are laying the blame for this situation at the wrong feet.

Sincerely,

Hugh

Respond to this report!
What's this?

#7 Consumer Suggestion

Did not know he had Alzheimers until the car incident!!!

AUTHOR: Kim - (U.S.A.)

POSTED: Thursday, September 08, 2005

I simply posted this message as a warning to others about the dealership and did not expect there to be a finger pointing predator like yourself on this message boards. You know nothing about our situation or my father-in-law's condition. We did not know about the Alzheimers until the car incident. My father-in-law was a very educated and intelligent man and appeared to us to be taking care of himself just fine. We do take many vacations and they are important to us because we work. And once again, we did not know about his condition until after we returned from our vacation. At this point, we did keep track of him and had him evaluated by a specialist. The specialist advised us the worst thing we could do would be to take away all his independence. She advised us to continue letting him live in his home, but to work on making it his idea to not only move in with us, but to also give us the driving - and that is exactly what we did. All situations are different and you were lucky that your relatives were agreeable - ours was not. We did seek legal advice and were told we could not take anything away from him without his consent unless we went through the court system and had him declared incompetent. His specialist said this would be the worst possible thing we could do to him and his relationship with us.
Once he did move in with us his driving pretty much ceased. We took him to all appointments and to the store. However, he did go out a few times when we were out and this is when the accident occured. At this point, he gave us his keys and never drove again or asked. When a relative with Alzheimers lives in your home, you can do one of two things - you can let that individuals' illness totally control your household or you can continue to live your lives and take care of that relative the best you can. We were advised to not let his illness take over our lives and to take care of him and love him. His death was not related to his Alzheimers, rather a blood clot. My father-in-law was a very pleasant man and his physician feels the whole issue with the car deal affected his health.
Therefore, when my father-in-law purchased the car we were not aware of his beginning stages of Alzheimers and would have had no reason to keep him from owning a vehicle. He had never had an accident and did not drive any distance in his town. Had we known about his illness he would have been staying with one of his other children while we were on vacation, which is what we did once he moved in with us.
Individuals like yourself are annoying and love to find fault in others. Does it make you feel better to lash out at me? If so, that's fine. In conclusion, this was our first experience with Alzheimers, we sought help from specialists who knew about the illness and we took their advice. Next time we may choose to do things different - if there's a next time.

Respond to this report!
What's this?

#6 Consumer Comment

Another thing Kim...

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, September 07, 2005

You say ther was "nothing we could do" in reference to him driving, yet you also said you loaned him your car knowing he was incompetent. You cannot have it both ways. Your post may have been about the dealership selling him a car, but the real issue is you and your family NOT being responsible. Being responsible takes alot of hard work, and it is not fun at all. I can prevent people from driving my car by not allowing them to drive it. You could have too. He did NOT need a car...he neded a family member to take him places. I can also prevent the carnage that comes with horrible crashes by not allowing others in my family from driving when they cannot do so safely anymore. Been there, done that.

Respond to this report!
What's this?

#5 Consumer Comment

Sorry Kim

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, September 07, 2005

I have lost relatives to Alzheimers. The first thing we did as a family, is eliminate their ability to endanger themselves or others. We do this BEFORE they are a problem. My family members are mature enough as they grow older to understand the reasoning behind this. (The last one was my uncle. He gave up driving after a stroke. We didn't ask him, he handed them over and sold his car himself. This is called being responsible.) This meant we as a family, took care of them. We drove them, sheltered them, did everything for them. I cannot even imagine allowing someone who cannot show competence to drive a car. My oldest son wasn't allowed to even get a driver's license if he didn't get good grades. This was so we as parents knew he was at least a little bit competent. My mother already knows I'm looking at her abilities. I moved to FL so I could keep track of her. This is known as being responsible for the members of your family. At what point were you planning on taking the car away from your father-in-law, never? Mean as this sounds, apparently going on vacation was more important to you and your husband than taking care of his father. Way to go. My family members would not even cosider going away leaving a mentally incompetent person alone. I guess that's why we're not alone and clueless when we go.

Respond to this report!
What's this?

#4 Author of original report

Read before you comment!!!

AUTHOR: Kim - (U.S.A.)

POSTED: Wednesday, September 07, 2005

I am the author of the original ripoff report about my 79 year old father-in-law who was taken advantage of by Casey Imports. It's apparent to me that you did not comprehend the story because first of all my father-in-law died over a year ago, he was not living with us at the time of the incident and we were out of town on vacation. Therefore, we had no control over him purchasing a car or anything for that matter. We had made several attempts in the past to keep him from driving, but there was really nothing we could do. The only way we could have stopped him from driving would have been to go through the court system and have him declared incompetent. Furthermore, the insurance agent knew he had the beginning stages of Alzheimers and didn't seem to care. Regardless of all these issues it doesn't change the fact that Casey Imports saw him coming and took total advantage of the situation. They had a two year old car on their lot they couldn't move and it was the only one they showed him or even tried to sell him. If all this doesn't seem dishonest to you what do you think about this? The car he took in to be repaired, according to them, was in such bad shape it wasn't worth repairing, but they made him drive it back to his home (30 miles away) to retrieve the title for the trade in deal. Keep in mind he had already been approved and signed all the paperwork for the new car deal. Apparently they were afraid for him to drive it before closing the deal with the title for the trade in. Unless you have dealt first hand with a parent with Alzheimers, there's no way you can begin to fathom the scope of the illness muchless give advice.
That's why this case will go to trial in another week and to our benefit, Casey's attorney had requested and taken a deposition of my father-in-law's account of what happened prior to his death. They wanted the deposition because they were afraid of his mental status and how it would affect them in court. This request ended up being a big mistake on their part because even though my father-in-law is deceased we still have his testimony which is damning for their case.

Respond to this report!
What's this?

#3 Consumer Comment

I did miss it D...

AUTHOR: Robert - (U.S.A.)

POSTED: Sunday, September 04, 2005

Did you miss the part though, where they allowed him to drive their car, knowing he was well past any state of mental competence? That in itself scares me.

Respond to this report!
What's this?

#2 Consumer Comment

Something to tell you Robert...

AUTHOR: D - (U.S.A.)

POSTED: Sunday, September 04, 2005

They DON'T have to take away his keys, their story says that he DIED IN JUNE OF '04. Or did you miss that little bit of information.

Respond to this report!
What's this?

#1 Consumer Comment

Just curious...

AUTHOR: Robert - (U.S.A.)

POSTED: Sunday, September 04, 2005

Please tell me WHY your father-in-law needs a car at all? He is 82 yrs old and has Alzheimers. You even admit he's "easily confused". That sounds just great...a guy who can't remember what he's doing, driving around. I am not being mean, so get over the emotional outburst that you want to hit me with. I cannot fathom the logic that was in play here for thinking he needed a car to drive. I am sure the insurance company has not been told of his condition. If they were, he would not be allowed to drive. I cannot wait to get ran into by some old geezer who suffers from dementia. I'll be rich off the lawsuit. Do yourself and everyone else a huge favor...take away his keys and do not allow him to sit behind the wheel again. Remember the old guy in Cali who drove through the produce market killing and maiming dozens? He also has Alzheimers. His first response when pulled out of the car was one of complete confusion.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now