• Report: #741515
Complaint Review:

Castle Luxury Auto Shipping

  • Submitted: Thu, June 16, 2011
  • Updated: Thu, June 16, 2011

  • Reported By: Mary Ann — Paradise Valley Arizona USA
Castle Luxury Auto Shipping
17890 W. Dixie Hwy., #702 North Miami Beach, Florida United States of America

Castle Luxury Auto Shipping Car impounded 45 day, never provided service, wouldn't return calls, couldn't get car from impound North Miami Beach, Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We contracted to have our car picked up in Sacramento and shipped to Lana'i Hawaii.  There was a $300 deposit and a contract that promised service for $1200.  The contract guaranteed delivery in 4 weeks.

They had our car picked up and we received a call from the trucking company saying they hadn't been paid and that they would put it in an impound lot in Long Beach if we didn't pay them the $150 transport fee.  We paid over the phone.  Next we got a call from the shipper saying that shipping needed to be paid before the car could be loaded on the boat.  It was 4:00 P.M. and their loading deadline was 4:30.  We paid $1100 over the phone to get the car on the ship.

When it arrived in Honolulu it was placed in a holding lot because there hadn't been any arrangements made to transport the car to Young Brothers, the only company that ships to Lana'i.  the car was accruing daily storage fees after the 3rd day.  When we tried to arrange transport ourselves, we were told we weren't listed on the manifest and therefore couldn't take possession of the car.

We called Castle over and over and they would either promise to call back (which they never did), or put us on hold and never come back.

Young Brothers finally took pity on us (WHAT A GREAT COMPANY!!) and had us fax the title and notarized statements  to them releasing them from liability, and we took possession of the car.

It took 21/2 months and $1700 to get our car from Long Beach to Lana'i.  We have filed a dispute with our bank for the $300 deposit vut is has not been resolved.

This report was posted on Ripoff Report on 06/16/2011 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/castle-luxury-auto-shipping/north-miami-beach-florida-33160-4828/castle-luxury-auto-shipping-car-impounded-45-day-never-provided-service-wouldnt-return-741515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Castle Luxury Auto Shipping

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?