Report: #592834

Complaint Review: Castlerock Security Inc, SAI Security

  • Submitted: Tue, April 13, 2010
  • Updated: Tue, April 13, 2010
  • Reported By: Naomi — Fresno California United States of America
  • Castlerock Security Inc, SAI Security
    2101 S. Arlington Heights Rd, Suite 150
    Arlington Heights, Illinois
    United States of America

Castlerock Security Inc, SAI Security, Castle Rock Security, Inc. Renewed contract w/o notice except "it was written in the initial contract that w/o 30 days notice there would be automatic renewal" Arlington Heights, Illinois

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My Castle Rock Security system has not worked properly for many months.  Their repairmen tell me it is the phone company's fault.  The phone company said it was the alarm system.  I changed over the comcast phone system, and my alarm continues to have issues.  I called the company many months ago and asked about canceling my account, they told me my account did not expire until March.  I called today to cancel (yes, a month after they told me my account expired) and now I am told I was automatically renewed for 12 months.  They told me today, that I would have needed to inform them 30 days prior to account expiration in order to avoid 12 month automatic renew.  This is information that I did not receive when I initially asked about canceling the account months ago.  I was told it was my fault - that it was all written in my initial contract.  I am obligated to continue paying, and my alarm system does not even work! 
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