• Report: #287892

Complaint Review: Cbeyond

  • Submitted: Fri, November 30, 2007
  • Updated: Sun, December 02, 2007

  • Reported By:Miami Florida
cbeyond.net/ Miami, Florida U.S.A.

Cbeyond Small Buisness Beware Miami Florida

*UPDATE Employee: Misinformed

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Cbeyond is a VOIP service provider. However, they use T1 lines that are provided by third party companies and their cellular service is either operated by Verizon or Sprint. Their services are nearly double that of their competitors. Their bundle rates are by the minute and you are rarely shown the amount of minutes during the presentation.

Once you sign the contract with the company there is a one thousand dollar fee to break the contract, regardless if the equipment has been installed or the services provided.

In the end you are paying for services you probably already have. The value in the product is that they are charging you double and bundling the cost of your package.

Miami, Florida

This report was posted on Ripoff Report on 11/30/2007 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cbeyond/miami-florida/cbeyond-small-buisness-beware-miami-florida-287892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Iwantgulc - (U.S.A.)

CBeyond, as other competitive exchange companies, obtains the copper that uses the T1s from the incumbent exchange companies. Do some research into the Telecom Act of 1996 which deregulated the telecom industry. Cbeyond doesn't "piggy-back" off of "third-party" companies, it gets the copper wholesale from an ILEC and provides service. The Telecom Act of 1996 also created a special provision whereby it would offer discounts to companies providing both voice and data services over existing T1 lines, and that's where CBeyond comes in.

Cbeyond's pricing is a little higher than some of it's competitiors, but quite frankly you get what you pay for. Generally purchasing a cheaper T1 means you are probably getting a channelized T1 as opposed to a dynamically allocated one.

When you get a "channelized or fractured T1" either you are sharing the T1 with somebody else or you are paying for a full T1 that has had it's bandwith split between your phone lines and your internet. CBeyond dynamically allocated T1 provides a full 1.5g of data transfer speed. When a phone is picked up, 80kb is transferred from the data speed to the phone call to ensure best possibly quality. When the phone is hung up, that 80K is transferred back to the original data pool.

Quite frankly, wouldn't you rather pay for what you use? In the "Frac T1" scenario, you're wasting money when you're not using your phones or a specific line AND you're getting less bandwidth for your data usage.

For small businesses the dynamically allocated T1 that CBeyond offers is a smarter decision than the channelized T1. CBeyond has been in business since 1999 and has been breaking records every year through it's stock portfolio, customer service, and customer loyalty...I'm sure if CBeyond were really as bad as you claim it is, we would have seen a lot more complaints by now.

Happy Holidays!
J from Dallas
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