Cellular Outfitters Sent the wrong items the first time. Refused to refund my money. Reordered another case and within a couple days the color is wearing off. Internet

Cellular Outfitters post on their website they offer 100% refund if not satisfied with your product.  They also say free shipping but then after I put my items thru my paypal account, they charged me shipping that was more than what the items cost.  I received the wrong items and they refused to refund my money.  First I ordered a phone case and charger. I then reordered just a case and after a couple days I noticed the paint coming off of the case and the black color coming thru what was supposed to be a brown leather case for my cell phone.  They do not have a phone number to contact them that I could find to actually speak to a representative.  They only allow you to send them a message and then they do not respond.  They refused to refund my money. Their website will send you in circles with answers but you are not able to really get in contact with anyone.  I should had looked at their reviews before I made the first purchase.  There are so many people with the same complaints.  Getting ripped off with the wrong items, no refunds, over charging, and this case was advertised as a leather case.  Looked nice like brown leather and like I stated within a couple days the outter paint started rubbing off.  It now looks dirty but it is the black coming thru.  What a waste of money.  I will never purchase anything from them again and definitely let my family and friends know they are a lousy business and false advertising.  They will not even give you an address to mail back the items for a refund.  They just posted on the website order, no refund!  But at the top of their website it states clearly 100% refund if you are not completely satisfied!  What a crock!  I tried to post a picture but it won't allow me to post it.  Says file too large!