Complaint Review: Central Coast Nutraceuticals - Phoenix Arizona
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Central Coast Nutraceuticals 2375 East Camelback Rd., 5th Floor Phoenix, Arizona U.S.A.
- Phone: 888-692-8352
- Web:
- Category: Weightloss Programs
Central Coast Nutraceuticals Acai-Pure, Colo-Pure and Fit-Fac.com are one company and riffoff, bait and switch artists! Phoenix Arizona
*UPDATE Employee: CCN is here to help!
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I fell for this company's bait and switch because they used Oprah as a testimonial to their product. They also clearly state on their home page of Acai-Pure that a full refund for any reason and no questions asked would be given if I was not satisfied. Nowhere did it even hint that you were automatically signing up for recurring charges. And, it never implies a 15% restocking fee!
You had to click on their "Terms and Conditions" in small print at very bottom of their webpage. They did not ask you to refer to them before ordering or mention them. Even at that, they do not follow their own "Terms and Conditions."
It says your 14-day trial begins when you receive the product. Wrong. It took me 3 weeks to even get it. They say to return unused portion before end of the 14-day trial, but they tell you when you call that they mean it must be in their possession before the end of the 14 days.
Now you tell me...how do you try something to see if it works...and then get it shippped back to them before 14 days are up. That's just for starters.
The real scam is that they charged my credit card before the 14 days I was told I would have after receiving the product. Not only that, they also signed me up for Fit-Factory membership that also billed my credit card for $29.95 and would be a recurring charge.
I never heard of this other company, nor does it mention them anywhere in their Terms and Conditions. So now I have a second company billing my credit card. I called to cancel and report this scam; of course, they said it was in the agreement, which it is not. They said it would take 3 weeks for my bank to put the money back...I told them I didn't use a debit card but a credit card.
You see, I already filed a fraud claim with the credit card company. They have issued me a new card and put a block on the old number. That will stop them from charging me further, even if they won't cancel my fraudulently claimed membership with Fit-Fac or further charges by Nutraceuticals.
I've seen years of reports about this company. I want to know how they stay in business? Where is our Better Business Bureau or our Attorney General? Why is no one shutting them down?
Karen
Statesboro, Georgia
U.S.A.
This report was posted on Ripoff Report on 01/07/2009 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/central-coast-nutraceuticals/phoenix-arizona-85016/central-coast-nutraceuticals-acai-pure-colo-pure-and-fit-faccom-are-one-company-and-riff-409101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
CCN is here to help!
AUTHOR: Comp - (U.S.A.)
SUBMITTED: Sunday, June 21, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.
Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
Related Reports
10:18 AM
05:25 PM
03:21 PM
03:11 PM
03:10 PM
03:05 PM
01:19 PM
12:31 PM
12:31 PM
12:42 AM
11:39 PM
New Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
