Complaint Review: Central Security Group - Tulsa Oklahoma
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- Author Not Confirmed
- Central Security Group 2448 East 81st Street Tulsa, Oklahoma USA
- Phone: 888-642-4567
- Web: www.csg-guardian.com
- Category: Home Security
Central Security Group Central Security Group - Nationwide, INC Central Security Group - Possible Scam Tulsa Oklahoma
*Author of original report: Please read my complaint - If you really cared!
*UPDATE Employee: CSG is not a scam
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We hired Central Security Group (CSG-Guardian) to monitor our house. After few mistakes that were not noticed by the company we perfomred some tests, where we triggered the alarm pursposefully and waited to see if they will notice. Only one out of 4 times did someone call and check on us.
We contacted them on 12/5/2012 and cancelled the service as they were not prividing the monitoring we contracted for. They continued to charge our credit cards fraudulantly and continued to send invoices.
Their equipment has been disconnected for over a year now, and they continue to harrass us with invoices and phone calls.
This business is not a respectable business and feels more like a scam.
This report was posted on Ripoff Report on 12/29/2013 08:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/central-security-group/tulsa-oklahoma-74137/central-security-group-central-security-group-nationwide-inc-central-security-group-1111420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Please read my complaint - If you really cared!
AUTHOR: Jim Thornton - ()
SUBMITTED: Friday, August 22, 2014
Your response is an obvious template that you probably use with the hundreds of cases that may be reported every year.
I HAD technical problems, as I mentioned in my complaint. I COMPLAINED to your service department - many times - and it was not fixed.
That is when i asked for service to be cancelled.
I feel sorry for your other 199,999 customers. I would really check how satisfied they are.
#1 UPDATE Employee
CSG is not a scam
AUTHOR: CSG VP - ()
SUBMITTED: Friday, August 22, 2014
CSG has onver 200,000 satisfied customers. Deciding you no longer want the service while under the term of the agreement does not mean you do not have to pay the amount you agreed upon. If there were issues with the system and they were reported to CSG, who in turn failed to fix the problems, then you have a right to have CSG's techs come back out to fix the system.
I believe ripoff report can supply you with my email address. If you would like to speak with me and get your system fixed please reach out to me and I will ensure we get it done for you.
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