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Report: #1098868

Complaint Review: CheapTickets - Internet

  • Submitted:
  • Updated:
  • Reported By: USMC0311 — Oceanside California
  • Author Not Confirmed What's this?
  • Why?
  • CheapTickets Internet USA

CheapTickets.com cheaptickets.com Orbitz Insane refund policy and crappy customer service, Internet

*UPDATE Employee: CheapTickets Response

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I'm in the military, US Marines, I booked my tickets in August 20, 2013. Recently I found out that we are being sent to the Philippines to help with humanitarian aid and I won't be able to make my flight. The flight was booked for Christmas and New Years. I called cheaptickets to see if they would be able to cancel it due to military reasons. I come to find out they do not support the military at all. They offered to give me a credit so I can use toward future tickets but they want to charge  $150 airline ticket change fee + $50 cheaptickets ticket change fee +the price difference between the old ticket and the new tickets. 

I understand if it's some other reason but they want to me this crazy price for just because my orders got changed and I have to help out another country. Not only that but I brought tickets for my wife and my two daughters also, the price of the tickets came out to $1,545.36. That's for 3 adults and an infant. They want to charge me an additional $200 dollars a person so that's $800 that I'll be paying extra. I can't believe I get screwed over just for serving my country and this US company and United Airlines refused to help out. I will never order from cheaptickets again, and they think they can get away with it because they already have my money. Now I will have to contact my credit card company and see if they can help me out. Never again!

This report was posted on Ripoff Report on 11/12/2013 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheaptickets/internet/cheapticketscom-cheapticketscom-orbitz-insane-refund-policy-and-crappy-customer-service-1098868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

CheapTickets Response

AUTHOR: Custrelsgal - ()

POSTED: Monday, November 18, 2013

Hi USMC0311,

My name is Lynne.  I’m a member of the CheapTickets Customer Relations Team.  I’m sorry you’ve had such a difficult experience.  Unfortunately, the change fee you’ve mentioned is not a CheapTickets fee – it’s the airline change fee of $150USD per/person.  This penalty fee, as well as any fare difference, is collected by the airline according to the fare rules for non-refundable tickets. 

Please email us at socialnetwork@cheaptickets.com and include the CheapTickets confirmation number, so we can look into your specific situation.  We’ll review the airline fare rules for any possible waiver for “Active Duty Military and/or Change of Orders”, and contact the airline on your behalf.  Thank you for reaching out.  We look forward to receiving your information.

Sincerely,
Lynne
CheapTickets Customer Relations
Chicago, IL

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