Complaint Review: Chipotle Mexican Grill - Woodland Hills California
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- Author Confirmed
- Chipotle Mexican Grill 5430 Topanga Canyon Blvd Woodland Hills, California U.S.A.
- Phone: 818-710-0466
- Web:
- Category: Fast Food Restaurants
Chipotle Mexican Grill Debit/Credit Card fraud Woodland Hills California
*Consumer Suggestion: Call the police
*Author of original report: Response to consumer.
*Consumer Comment: Did you contact the restaurant manager?
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As much as I love to eat at Chipotle Mexican Grill, it's hard for me to believe they would try and rip me off. I know I probably eat there at least once a week, if not more.
After checking my bank statement recently, I noticed some unauthorized charges that I KNOW I didn't make. I know for a fact because it was on December 19, 2008 and I was moving all day that day. I didn't even eat there. There were two charges made a Chipotle with my Debit card. To be clear, I hadn't lost my debit card and still have it in my possesion. After contacting my bank, I was told that the transaction was swiped. The first transaction was for $24.68 on December 19, 2008, and was made at 3:38 AM. Now mind you, Chipotle closes EVERY night at 10:30 pm in Woodland Hills, CA.
The second transaction was made on December 20, 2008 at 12:25 AM for $26.30. Closes at 10:30pm remember. These may seem like small amounts but I don't care if it was for $.50, it is STILL stolen.
I guess they felt like, well she comes here so much, she won't notice, and to be honest, they've probably gotten away with doing it before, and I'm just now catching it. But because of the circumstances on that day, 12/19/08, lead me to believe there was some possible fraud and I plan to get to the bottom of it.
Things like this really upset me and put me in a vulnerable state to where it's hard to trust any establishment. I shouldn't have to worry about making a purchase with my hard earned money and having someone take my information and use it to their sick advantage. Whomever the employee was that did this needs to be reprimanded. I say "employee", because who else can make purchases at that time of the night to a restaurant that's not open. He/She probably made the transaction to cash out the money and made it an odd amount thinking it would go unnoticed.
Sorry, but I noticed it. THIS TIME!
Tayjor14
Woodland Hills, California
U.S.A.
This report was posted on Ripoff Report on 12/23/2008 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chipotle-mexican-grill/woodland-hills-california-91364/chipotle-mexican-grill-debitcredit-card-fraud-woodland-hills-california-404380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Call the police
AUTHOR: Nancy - (U.S.A.)
SUBMITTED: Wednesday, December 24, 2008
Cll teh management back and thell them that you are going to go to the police and the TV stations. Then DO IT. Next time, use cash there.
#2 Author of original report
Response to consumer.
AUTHOR: Tayjor14 - (U.S.A.)
SUBMITTED: Tuesday, December 23, 2008
Yes, I contacted to corporate office and they first told me that I needed to file a complaint online. I called back and informed them that I wasn't complaining about service at Chipotle, that my complaint was fraud using credit card info.
I was transferred to their Accounts Payable and they pretended they didn't know what I was talking about. Then she finally said, "Oh, I see here that we have had some IT issues at this location and it's probably a duplicate charge that should be reversed." She then told me that I needed to contact my bank. Which I already had done. She states that the charges should be reversed because of the IT issue. Saying, "Tony", the IT guy was working on it. It basically sounded made up.
Later, after coming home and checking my husband's account. THE SAME THING happened with his debit card. He had made a purchase on a certain day, AND I WAS WITH HIM, and there were 2 charges from Chipotle. One was for the actual purchase we made and the other was made 30 minutes later for $14.23 that was unauthorized.
This all happened last week.
#1 Consumer Comment
Did you contact the restaurant manager?
AUTHOR: Laurie - (U.S.A.)
SUBMITTED: Tuesday, December 23, 2008
That is a good place to start - only certain staff members stay after closing every night. Chipotle is a chain as well - have you contacted corporate offices?
If it is happening to you it is probably happening to a lot of customers.
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