Choice Home Warrenty Ddoes not do Preventative care as we were lead to believe Ocala Florida

We contacted CHW to have our heat pump checked out. Was asked if it runs, we told them yes, but blows cold air for quite some time before it gets warm. Our electric bill doubled in one month. Wanted it checked out, but was told that as long as it runs, they don't do anything. 

We did not know that--but now we do. When asked about preventative maintenece, was told that only when the unit does not run will they come out and check it out. We thought they would check it out before everything stops working altogether. Will be going with a different company. And you can bet we'll check it out to the last letter. This leads us to believe that if our refrigerator stops freezing and keeping the bottom half cold, as long as it runs, they won't do anything. So, as long as our heat pump puts our air (even tho' it is cold air), they won't do anything until the unit stops all together. RipOff!!!!!!