• Report: #524095
Complaint Review:

Cindy Hiemenz - Von Fenwald Kennel - Stone Hill Pet Resort

  • Submitted: Sun, November 15, 2009
  • Updated: Sun, March 21, 2010

  • Reported By: anonymous — Illinois U.S.A.
Cindy Hiemenz - Von Fenwald Kennel - Stone Hill Pet Resort
Wonder Lake, Illinois United States of America

Cindy Hiemenz - Von Fenwald Kennel - Stone Hill Pet Resort Fenwald Kennel Threatend to shoot me and caused harm to my dogs Wonder Lake, Illinois

*Author of original report: Response from Julie S. regarding last statement from Heimenz

*Consumer Comment: Cheap Skate Cop Dodged Her Responsibility

*Author of original report: Response from Julie S. regarding all the lies.

*Consumer Comment: NOTUS COOLUS EXTREMUS!!

*Consumer Comment: NOT COOL

*REBUTTAL Owner of company: JULIE the Animal Abusing desk Cop Who Couldn't Handle Her Canine.

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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I own 2 Fenwald GSD's and I love both of them.  I went to a Military conference in Cleveland and thought the safest place was back with the breeder, Cindy Heimenz, owner of Fenwald Kennel.  According to her, my male bit a teenager on the hand and required stitches.  Then she called me and told me that my male attacked an undocumented worker she hired and put him in the emergency room with injuries.  I left my husband in Cleveland and my young daughter and myself drove to Wonder Lake to retrieve my dogs. 

 When I was driving through Indiana, she called me again and started an argument about me owing her around $850.00 for the undocumented worker's injuries.  I continued driving to Wonder Lake.  When I made it to Schaumburg, IL (about an hour from her kennel) she called me again and told me not to come there, she was closing and I could not have my dogs back.  I told her I had driven about 8 hours from Cleveland and I was coming to her kennel to get my dogs.  She then told me that she was going to shoot me.

I called the McHenry County Sheriff and they met me at her Kennel.  When we arrived, she had closed early and locked the gate, so we could not enter.  She also refused to answer the phone when the sheriff tried to call her to retrieve my dogs.  Needless to say, my daughter and I were very upset with what had occurred and went home without my dogs.  I was worried of what she might do to them.

The next morning I went to the McHenry Animal Control and the officer made contact with Cindy Hiemenz and told her she could not keep the dogs and that she had to give them back.  I again called the McHenry SHeriff and he met me at Fenwald Kennel.  When we arrived there at approximately 10:00AM, she had again locked the gate.  Plus, she must have thought I was coming there with a SWAT team, because she piled wood over the whole driveway, at least 10 ft. high (looked like a giant beaver dam) so that we could not access her facility. 

This time the sheriff was able to make contact with her.  She would not let us on the property, but, she and 3 or 4 other people led both my dogs (including my male who allegedly attacked 2 people) to the locked gate.  She then demanded $850.00, plus approximately $400-450 for the boarding fee (she even charged me for the previous night when she refused to give my dogs back to me).  I told her in the presence of the Sheriff that I only had the boarding fee (she insisted on cash) and no more.  I handed her the money through the locked gate and she opened the gate about 10 inches and let my dogs out.

I immediately noticed that something was wrong with the dogs.  They weren't happy to see me.  When I put them in my vehicle they just laid down and went to sleep.

I thanked the sheriff for his help and drove home.  I was worried about my dogs, so I made an emergency visit to my vet because I didn't know what she had given them-they had been given some type of tranquilizer.  Luckily, the dogs recovered.

Next, I had to deal with the authorities in 2 counties because of her allegations.  I had to bring my male to a vet in McHenry County and in my dogs defense, he passed all the temperament tests administered and licked the vet's hand.  MY dog can't talk, but if he could, I'm sure he would have a story to tell as to what really happened when he was in Cindy's care.

CIndy Hiemenz alleges that my male German Shepherd attacked 2 of her employees, yet I never saw or talked to either alleged victim.  Nor, did they ever try to contact me. 

After that experience, I would not recommend that she ever be allowed to own or care for any animal again.  I was happy to hear that the authorities were finally catching on to her and that she was leaving Illinois.  I think after my experience with her, the sheriff even went there to confiscate some dogs that she refused to pay a breeder for.

It is upsetting to hear that she has moved to Texas and is still doing the same thing, only under different names.  I'm not easily taken-but I am very sorry I ever had anything to do with her, or Von Fenwald Kennel-and I am even sorrier that I put my 2 German Shepherds, both of whom I love dearly, in the care of Cindy Hiemenz.

This report was posted on Ripoff Report on 11/15/2009 10:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cindy-hiemenz-von-fenwald-kennel-stone-hill-pet-resort/wonder-lake-illinois-/cindy-hiemenz-von-fenwald-kennel-stone-hill-pet-resort-fenwald-kennel-threatend-to-sho-524095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Response from Julie S. regarding last statement from Heimenz

AUTHOR: J a - (U.S.A.)

TO: Cindy Heimenz-I can see from your last statement that you are still in need of help for your deep psychological problems.  Too bad you do not realize just how much help you need.  But, believe me, you are not fooling anyone who reads the lies and jibberish that you repeatedly say about many of your past customers and contacts.  I do not believe anything you say, it is all untruthful, whether it is about me, or anyone else.

And, I know all too well, that behind the beautiful new website (the fenwald website was deceiving also) that it is you, minus your name that is.  It is even the same graphic style, and includes some of the same photos (from Fenwald).  Why am I seeing photos from the Fenwald Kennel site on the Elite German Shepherd site?

The reason why I posted the incident involving you, was to warn others not to be deceived by you.  I didn't want to see any other potential buyer make the same mistake I did. 

So, make all your silly comments, make donut jokes-I'm used to it, I deal with your type all the time.  By the way, I saw a photo of you with I think the sheriff (remember, when you were still in McHenry County, IL)-I just hope you weren't telling him donut jokes.  Now what kind of papers were those that he was holding?

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#2 Consumer Comment

Cheap Skate Cop Dodged Her Responsibility

AUTHOR: Cindy - (United States of America)

Sounds pretty cut and dry to me.  The Typical Cheap Skate Cop didn't want to pay the bill for her dog biting the teenage boy.  Years later she still has an issue and simply wants to defame the breeder and tarnish her business names.   That's Just Wrong!  Send the Dirty Cop to Jail and sentence her to a Life Without Donuts!
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#3 Author of original report

Response from Julie S. regarding all the lies.

AUTHOR: J a - (U.S.A.)

     This is in regards to the rebuttal posted by Cindy Hiemenz.  Cindy , the rebuttal you posted speaks about your true character.  It is bad enough that you posted all those lies about me, my dogs, husband, etc., but the comments you made about my daughter were totally out of line.  She never did anything to you, yet you attacked her with your cruel lies for no reason.  
     You are a very sick individual and you need to seek help.  

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#4 Consumer Comment


AUTHOR: mary griges - (United States of America)

Man, I'm Really BUMMED out after reading this mistreatin', cruel, money-lovin' BI*CH tryin' to defend her evil ways by insultin' kids, insultin' marriage, insultin' orphans and all else that is Decent, Good and Noble about Humanity! Humanity, if she ever had any,Fled from her soul, leavin' her the Hateful, Mean person she is so obviously today. Yeah, I'm bummed just thinkin' there are people like her on our Beautiful Earth!   not cool, Not Cool, NOT COOL!
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#5 Consumer Comment


AUTHOR: JandJMommie - (USA)

as soon as you attacked her kid and personal possessions you looked like a lying teenager. 
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#6 REBUTTAL Owner of company

JULIE the Animal Abusing desk Cop Who Couldn't Handle Her Canine.

AUTHOR: anonymous - (United States of America)

The facts:

*You are Julie of  .  By profession a Police Seargent.
*Your husband, much to your senior, is Frederick of the same address.  By profession an attorney practicing out of your home.
*Your daughter, at the time, a quirky, unattractive, overweight teenager with extremely poor hygiene skills.  By your own admission, facts you boldly stated whenever she accompanied you.

*It is true that you boarded your dogs at our beautiful facility located on 40 acres 3 blocks back on a private pine tree lined road.  As a matter of fact you boarded them well over 10 times. 
*You drove over 1 hour just to bring them to me because you knew they would be well taken care of. 

*Yes, you purchased both of your gorgeous dogs from me.

*Your dog Gendarme's name was Proudly displayed as your Vanity license plate on your sparkling new black  Cadillac Escalade.
*The Meaning of Gendarme: in continental Europe, particularly in France, a uniformed and armed police officer!

*You absolutely adored Gendarme repeatedly stating that he was the Love of Your Life and you were so proud of him.  And that whenever he was present all eyes were on the 2 of you.  Naturally you loved that attention.

*Gendarme was a strong, extremely impressive, substantial, healthy "Real" GSD male.

Over the River & Thru the Woods to Grandmothers House we Go...
Julie never had control over the dogs when she arrived.  She usually just let go of the leashes.  Naturally I then braced myself as they charged towards me and lathered me with kisses.  I assumed that they were just happy to see me which was so often the case when our dogs returned for visits.  I suggested she do some private k9 handling lessons with me on several occassions.  She always assured me they were not like this elsewhere.
She stated that as soon as they get off the expressway they start to get excited.  The private driveway brings them to uncontrollable excitement.  MY WHAT A HORRIBLE PLACE!

*After the fact and incident I contacted the GS Dog Club where you trained weekly.
You were known as "The Cop Who Couldn't Handle the K9".  It was reported by club members that many times you had been seen in the parking lot repeatedly whacking your dog Gendarme across the snout with a rubber hose or stick prior to entering the building.  There even was a time when he was bleeding and you made up an excuse.

*Abuse creates distrust.  An animal can only have 2 responses.  Fight or Flight.
When an animal or child for that matter is abused by the hands of the one that he is supposed to feel safe with it creates great conflict.  Eventually the dog or child may retaliate.
I believe that is what happened at our kennel. 

The Incident:
The teenager who got bit lived with his poor grandmother who was on a small pension.
His mother had died.  He was very animated and a happy teenager despite the cards life had laid out for him.  He was simply retrieving the empty dog food bowls from the kennels after breakfast.  It was unprovoked.  He simply grabbed the bowls and lifted his arm up.  Apparently Gendarme irrationally assumed that he was about to be struck as had probably happened so many times before. 

Retrieving your Dogs the Next Day:
A small tree had fallen across the road.  Not uncommon.  Certainly I did not construct a Road Block.  It was early in the morning so it hadn't been removed yet. 
The boy was not there because he was at home in pain.  You saw the photos, and had a copy of the bill.  You refused to pay the $850.00 which was to be done directly to the hospital.  Shame on you.

You came with a police officer & your daughter.  There were 5 of us there.  We brought you your dogs.  We wanted cash for the boarding fees because I knew you would try to avoid that payment as well.  Julie was well know as a bargaining type.
I never threatened to shoot you, that's ridiculous.  You're the one with the gun which you so showed us when you arrived.  By the way we did all chuckle about that later.

Smile - Your On Camera:
We did take a video footage and photos of the incident.
Shall I publish them?

The Vet Visit with Gendarme:
The purpose of the vet visit is to check for Rabies after the bite.  The dog must remain quarantined for 10 days either at the kennel, the clinic, or at the owners home.
Vets are not trained, nor do they perform a Temperament Test. That's ridiculous. They simply do an exam to see if Rabies is suspected.   They then do it again 10 days later.

Owner Responsibilty:
All boarding contracts state that the owner is responsible for any harm or damage the animal may cause. Julie Schwerdtner signed that contract everytime she came.

The Financial Ability to do the Right Thing:
Sgt. Julie Schwerdtner & her husband attorney Frederick Schwerdtner pulled in a combined income of well over $250,000.00.  How would I know that?  She boasted about it repeatedly.  Her income alone was over $78,000.00. It has also been published online.

Julie's Moral decision Not to Do the Right Thing:
Although they clearly had well above the means to pay for the misfortunate incident of a mere $850.00, Julie Refused to Pay.  She had seen photos, documents, etc.  She's also a mother.  How would she feel if that happened to her daughter?

Should he sue the Schwerdtners?
Yes, he should have.  As a matter of fact I believe the statute of limitations is not up yet.
That happened 4 years ago.  Yes, he asked me my opinion.  My response was just this simple...

My Advice:
I said sweetheart...that's totally up to you.  I will of course assist you.
However I am of the mindset that "I Prefer To Step Over s**t than In It!"

Stepping Up to The Plate:
I paid his bill and also his time off for a week.

After 4 Years...
Julie writes this.  Not even brave enough to sign her name.  A coward behind the shield.
She took an oath as Police Officer: To Serve and Protect 
She is also a mother.
Due to her abusive ways her dog harmed an Orphaned teenager.
She had the Financial Means to Make it Right.
All the documents were presented to her as well as pictures of the wounds.
She chose not to!
She should shame herself!
Not sure what her newest problem is.  She didn't have to pay.
But she also lost the boarding priviledges and the ability to get another dog from us in the future.  Gendarme would now be a senior.  I can only assume that he has passed or is ill, or something else is triggering Julie's outlandish claims!  I have not spoken to her since the incident.  She has no knowledge of my life. 

In the meantime...
The States Attorney is being Contacted regarding Slander & Libel as well as her place of employment.  Her behavior is unprofessional and childish.

If our Boarding was so bad why did she come over 10 times?  She had also purchased a 2nd dog.  It wasn't until the attack where she would have to pay that our business relationship failed.  Prior to that she had discussed getting a 3rd dog from us. 

Anger and vengence is often fear and guilt which has lost it's way.  Her letter is quite transparent.

At any given time Julie could have chosen or could still choose to do the right thing.
This is just another Poor Decision on Her Part.

I hope that someday Julie finds Peace amongst her demons and guilt.



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