At&T Cingular Wireless / AT&T Wireless Withholding Our Rebates Young America Young America Minnesota

I purchased a Samsung phone in late December 2007. I submitted all required information, proofs of purchase, receipts, etc. via certified mail. This information was received by Cingular/AT&T in late January.

The rebate form states that I should receive our rebates 'within 10-12 weeks after. . . rebate request has been received and verified.' I recieved a letter in the mail stating exact words

"We thank you for your interest in the AT&T VISA Rebate off. We regret that we are unable to process because your request did not meet the following requirements:

-No active service at the time of verification."

This is quite humerous because my phone was activated right off the bat when I finish my purchase. So I don't understand what they mean by "No active service at time of verification" when clearly my phone was in full working condition.

To date, I have not received any rebates. When I contacted customer service, I was told I should have our rebates "2-3 days". I called again a week later and was told, "no, it will be in 2-3 weeks" So I was like ok. Waited a few days, having a smile on my face thinking my rebate card will be on it's way. To my surprise they sent me another letter saying the exact same thing! I called again, today. After some stalling question he tells me your rebate card we be coming in 21 business days.

Here I am waiting "21 days" which I doubt it'll be coming. I mean where do I go from here?


Related
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Annoyed_customer
Fresno, California
U.S.A.