Citimortgage Ripoff on refund of escrow Sioux Falls, South Dakota

A propeRt that I owned was sold (closing) on Dec. 29, 2012.  I checked online on Jan. 4th and Citimortgage website showed that loan was fully paid.  I was being given run around to get the money in escrow (about $3000) refunded to me.  I should also mention that they will put me hold (almost for ever every time).  When I finally got through on Jan. 10, they told me that it will take them another 3 weeks to process the papers.  When I finally did get the refund on Jan. 30th I saw an additional charge of $40.  When I called them about it they said it was a charge for faxing me a piece of paper during the closing on the property.  $40 FOR FAXING A PIECE OF PAPER!!! 

2 big ripoffs. 

a) Taking for ever in this computeres age to refund my escrow.

b) $40 for faxing a piece of paper.