Report: #988218

Complaint Review: Citizens Bank

  • Submitted: Fri, December 28, 2012
  • Updated: Fri, December 28, 2012
  • Reported By: L.B — Beacon New York United States of America
  • Citizens Bank
    Main Street Beacon NY 12508
    United States of America

Citizens Bank Calld the customer service for a payoff amount on a loan , they gave me a figure and told me how to go about it. When I get to the branch with the instuctions carrid out as instructed proceed to tell Internet

Show customers why they should trust your business over your competitors...

Citizens bank Instructed me by phone how to pay off a loan I had with them, when I went to the branch to payoff the loan,will all the information I needed, the vice president of the branch called to verify amount of payoff and then proceeded to tell me the loan would not be processed until after the holiday,so I would incur additional interest on the loan that I was paying off on this date. I objected and she proceeded to call customer service from her branch, again. I then talked to 2 different Representative in which they both gave me conflicting information. 1 hour later I'm still in the branch with my payoff amount, and refused to pay any additional interest, charging me interest due to a Holiday schedule & to the misinformation I received. Not to mention the Home equity loan was given at a teaser rate then jumped higher than another bank rates, paying interest on an inflated loan I just needed to pay it off and be done, and they want to charge me more for their misinformation and lengthy processing times?..Bull s**t..unethical, rip off. I am definetly filing a complaint with the State attorney Generals office.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/28/2012 01:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.