Report: #857783

Complaint Review: Clear Wireless

  • Submitted: Thu, March 22, 2012
  • Updated: Thu, March 22, 2012
  • Reported By: slamster — vernon hills Illinois United States of America
  • Clear Wireless
    4400 Carillon Pt.
    kirkland, Washington
    United States of America

Clear Wireless being charged for inadequate services and being charged for canceling credit card charged without authorization kirkland, Washington

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I have had several issues with clear service.  I called clear within the first week of signing up regarding service issues. Within the first week of enrollment I didnt have service for an entire day. Finally after calling several times over 3 months I logged the last month of connection issues.
1/25 3:00-3:10 p.m. no access called customer support
1/26 8:30 am - restart 6 times
1/26 11:13 - no access
1/27 8:39 am - restart 2 times
1/27 1:30 pm - lost connection
2/5 11:10-11:15 lost connection
2/7 8:22 am - lost connection
2/10 1:08 pm - lost connection
2/10 2:41 - lost connection
2/11 10:27-1041 am - no connection
2/15 7:53 am - wouldnt start up
2/15 10:53 pm wouldnt start up
2/20 8:35 am issues starting up
2/21 8:10 am - issues starting up
2/22 12:21 pm - lost connection
2/23 9:41 am will not connect
2/23 11:55 no connection 

That is 17 issues in 1 months time in which I am paying for service I am not getting.  Thus I cancelled my account on 3/12.  At which point at the end of telling him I was cancelling my service he said he would drop my payments down to 20/month.  I had to repeat myself for the 4th time and said I am cancelling my service.  I called back again to confirm on 3/13 (thinking they didnt actually cancel my service). 

On both instances on 3/12 and 3/13 I asked them to take me off automatic debit and cancel my service.  I had to call back again on 3/13 for them to send me my ups shipping label because they had not sent it.  I had to again call back on 3/13 to receive proof of cancellation.

Then on 3/22 I was billed 88.00 for cancelling services. Of which was automatically debited.  I removed automatic billing from my account on 3/12 and 3/13 and they charged me anyhow.  At no point on 3/12 or 3/13 did they ever say there would be a cancellation fee or how much it would be.  I didnt receive a bill for the cancellation either.

I would like a refund of my February services for 49.28 because of faulty products.  I would also like to be refunded by cancellation fee.  I shouldnt be charged for cancelling a less than adequate service.
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This report was posted on Ripoff Report on 03/22/2012 10:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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