Report: #839750

Complaint Review: Climber

  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 15, 2012
  • Reported By: pjvoyager — Coeur d' Alene Idaho United States of America
  • Climber
    701 B Street Suite 540 San Diego CA
    Internet
    United States of America

Climber Climber.com Climber wants my credit card# to lock me into a recurring monthly fee, yet make it VERY difficult to cancel Internet, Internet

Show customers why they should trust your business over your competitors...

Mike O'Brien of Climber.com emails me weekly to get me to pay them $40 monthly on my credit card.  I'd been considering signing up.  Sure enough, when I reviewed their cancellation policy, it would be a nightmare just to cancel on their website then REQUEST their stupid Refund Form.  They could easily post the form as a PDF on their website like so many businesses & law firms do.  A PDF is locked down.  I never allow an entity to automatically deduct $ from my Ccard/debit card to begin with.  

 The email states: "Climber.com works with thousands of recruiters who trust us to recommend candidates from our top tier pool of professionals. Additionally, our members have access to a recruiter database of more than 400,000 recruiters and hiring managers. Once logged in as a Climber Premier member, you will be able to send your resume directly to the Recruiters you target from companies where you want to work, including 96% of Fortune 1000 companies. Call now and see if your target companies are in our directory, 1-800-374-7113."  

 So there is absolutely nothing free about their so-called service.  On their website FAQ here is their policy to cancel & request a refund:  "If you cancel your paid account within the trial period you may request a refund of your initial payment.  In order to receive a refund, you must cancel your Climber Premier account online and request a copy of Climber.coms refund request form from Climber.coms Client Services Department. A signed and completed refund request form must be mailed or faxed to Climber.com Client Services prior to a refund being issued. All eligible refunds will receive a credit within 7 to 10 business days. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge.   The Customer may send the completed refund request by fax to (619) 618-4195, attn: Client Services or by mail 701 B. St. STE #540, San Diego, CA 92101. No other form of refund request is acceptable. After 30 days all sales are final."  

 They absolutely fail to define a hard deadline to file a refund.  But they make it crystal clear they will keep siphoning my $ if I should go into my 31st day of an active account.  "...you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 18th of every month, and you cancel on the 24th, youll still have to pay for the current month."  They are quick to point out 'all sales are final.'  In other words, I would expect a clear & concise positive statement --ie; we must receive your cancel request by xxxxxx, and your refund form by xxxxxx.
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This report was posted on Ripoff Report on 02/15/2012 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/climber/internet/climber-climbercom-climber-wants-my-credit-card-to-lock-me-into-a-recurring-monthly-fee-839750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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