• Report: #1116364
Complaint Review:

Columbian Green Coffee

  • Submitted: Fri, January 17, 2014
  • Updated: Fri, January 17, 2014

  • Reported By: Rick — Colorado Springs Colorado
Columbian Green Coffee
2122 S. 950 E. Provo, Utah USA

Columbian Green Coffee Sensibly Slim additional charges Provo Utah

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Ordered the product on 12/10/13 for $5.95.  Offer states if not cancelled in 12 days you will be charged for monthly repeating order for $89.95.  After 6 days from time of order i had not recieved the order and decided to cancel so I wouldn't incur the additional months charge.  I did recieve the product 8 days after time of order. 

When I called to cancel the order on the 16th, there was a message that said a cancellation fee would be charged to my card if I was outside the 12 day window.  I spoke to a representative who acknowledged i was within the 12 days and cancelled my order for no additional fees.  Got my credit card statement and on the 16th was charged an additional $5.95.  Called the company for a credit and was told i selected the phone option of cancelling for $5.95.  informed the rep that I cancelled within the termination window.  she then told me that I would have to pay to ship it back in order to get the credit.  I pointed out I had paid the initial $5.95 for the product only wanted the 2nd charge credited.  The credit would not be given without the product retured for $10 via USPS i was told and it would take 3-4 weeks minimum.  Seems she was trying pretty hard to not to give the credit.  end of conversation.  I'll take it up with the credit card company.. [continued below]....


Another mail order company with bad service. 

This report was posted on Ripoff Report on 01/17/2014 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/columbian-green-coffee/provo-utah/columbian-green-coffee-sensibly-slim-additional-charges-provo-utah-1116364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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