• Report: #1096007
Complaint Review:


  • Submitted: Thu, October 31, 2013
  • Updated: Thu, October 31, 2013

  • Reported By: Rosemary — Amherst New Hampshire
Cambridge, Massachusetts USA

Comcast, Xfinity; Signature Support Comcast & Xfinity is the worst company I have ever encountered. Charged $79.95 for a minor re-set. Incompetent employees. What was a simple reset issue in “Internet Options” of my computer was not even recognized by Comcast’s so-called Signature Support. Cambridge Massachusetts

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Comcast & Xfinity is the worst company I have ever encountered. 

Their help is totally incompetent. 

What was a simple reset issue in “Internet Options” of my computer was not even recognized by Comcast’s so-called Signature Support.  This is an extremely minor matter.  By mistake or by a hacker, my connecting had been reset to Proxy Server rather than the normal server.

No one at Comcast or Signature Support even realized that.  I told them exactly what the error message was - “Proxy server is not able to connect to the internet.”

Finally, the persons who answer the phones at Signature support CONNED ME into paying them a one-time fee of $79.95.  Not only  did they charge me the charge once, they had the audacity to DOUBLE BILL ME.

I had been forced to call Comcast & Signature support repeatedly during 6 entire hours. 

When I had Verizon, whenever I would call Tech Support, the first thing they would automatically do for FREE was to walk me through in order to CHECK MY  COMPUTER SETTINGS.

Any normal Internet Serving Company should and would do that automatically if a person has connection problems.

Because the employees at Comcast & Signature Support are so incompetent, they immediately set about trying to get me to buy their so-called great Service for $79.95.  First person who charged my  credit card actually told me that, for the rest of the life of my computer, I would NEVER have this problem again.  The second person I spoke to at Signature Support finally advised me that that was not true, of course, and that I only had 14 days worth of coverage of the $79.95 fee which the company had the audacity to charge me in the first place.

Finally, after I had paid the Fee, and, been of course, double billed, Comcast’s wonderful (sic) Signature Support had to actually contact their Supervisor who finally recognized that the Proxy Server Error message was the problem - that their customers do NOT HAVE PROXY SERVERS, and that it was a simple 30 second reset at Internet Options to remove “Proxy Server” error.

I had no problem what-so-ever with Verizon in this regard.  Verizon had only provided me with Hard wired, rather than wireless, at least so I thought at the time I changed companies.  I went to Comcast in order to obtain wireless service.

Going back to my other problems with Comcast:

For three entire months, I had problems EVERY DAY with the MODEM.  Finally , the truth came out:  Comcast was installing FAULTY MODEMS. 

Comcast kept sending technicians here to  uninstall their FAULTY MODEM and to then install another FAULTY MODEM.  Finally, after 3 months of aggrevation ever single day, the ingenious Comcast technicians finally installed a good modem.

I had been forced to expend 6 Hours on phone with Comcast, with their incompetent persons who answer the phone, and with other incompetent parties there.  Most of the time was giving repeated personal info to parties at Comcast.

After having charged and billed me $79.95, the Signature Support technician told me that since he could not fix the problem for the $79.95 fee, I would have to pay $129.95 - one time fee -in order to fix proxy server problem.

In addition, I was also advised that I should pay for Signature Support, with the first time installation fee of $39.95, and following $14.95 per month, just to keep my OUTSTANDINGLY GOOD COMPUTER in working order.

By the way, earlier - hours earlier - I had been advised by Signature Support that the $14.95 Signature Support was no longer available to their customers.  Instead, every time a customer encounters any internet connectivity problems, their customers must pay $79.95 to correct ANY PROBLEMS whatsoever.

Well, mathematically, I guess the reader can figure out easily enough that Comcast and their wonderful Signature Support  & Xfinity will pay Comcast a great deal more money at $79.95 ever time their customers encounter an Internet problem, no matter how minor, rather than charging a measly $14.95 ADDITIONAL FEE PER MONTH.

Forgot to mention: I spoke with their supervisor earlier to ask that I not be billed the $79.95 because their was actually nothing wrong with my internet connectivity, but only a minor setting matter.  Believe it or not, the Supervisor refused to refund the $79.95 fee they had charged my credit card (not once, but twice).  He claimed that, no matter how minor the problem was to correct, I had to pay the $79.95.  I told him that Verizon did that service automatically if I ever had any problems.  That made no difference to the Supervisor.  He told me that ANY CONNECTION PROBLEMS had to be paid for at a whopping $79.95 ONE TIME FEE.

I, of course, advised the Supervisor that I intended to file a RIP OFF REPORT.  In fact, I said I would file 10 RIP OFF REPORTS against Comcast & Xfinity. 

I guess they  need to overcharge their customers to  pay for all of their television commercials.

If nothing else, I would be totally embarrassed, if I had to spew the ridiculous arguments which Comcast instructs their employees to state.

Finally, after 6 entire hours of hastle, I found that I had been double billed.  When I had again to call Comcast.  This wonderful company would, of course, not remove the double charge.  Instead, as must be expected by this time, I have to wait 7 to 10 business days, check my bank account again, to find out whether or not they refunded the extra payment back to my account.  Having already lost 6 hours of my time, I am expected to remember the charge in 10 business days.  Certainly, I and all their customers have nothing better to do with out time but to checkup that Comcast actually refunded the money as they said they would.

This, by the way, is only one incident of about 100 different incidents since I had the misfortune to become Comcast’s customer.

Conclusion: Do not be a customer of Comcast, Xfinity, or Signature Support and, instead, buy stock in the companies.

Most of all, do not be their customer.

This report was posted on Ripoff Report on 10/31/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/cambridge-massachusetts/comcast-xfinity-signature-support-comcast-xfinity-is-the-worst-company-i-have-ever-e-1096007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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