My mother has Comcast for her high-speed internet and cable service. When my mother arranged to have service with Comcrook, she was quotes all sorts of rates which Comcrook did not want to honor.
My mother also has VoIP for her phone service. For several weeks, my mother was unable to receive incoming phone calls. She called Comcast and she was told that it was the VoIP. She called the VoIP service and told her that is was the cable modem. My mother called Comcast and was told to get a router. Ok, she purchases a router, all ports are open and still not receiving incoming calls. She calls the VoIP service and was sent a new phone adapter. Same problem.
So she calls Comcast again and was told to go to one of their offices and swap the Scientific American modem for a Motorola modem. The nearest office is about 15 miles away. So she goes to the office and was told that she could not swap the modem, because this problem is taken care of via service call.
My mother was told to go to Best Buy or Circuit City to purchase a cable modem.
Before her trip across the city, the modem is not allowing outgoing calls. A power surge is sent thru the modem into her phone adapter and it catches on fire. So therefore, no phone service. She is screwed big time.
To the editors of ripoff report, the next word I am going to use is in both the Holy Bible and the dictionary.
By now she is p*ss*d big time. So my mother goes to a pay phone and talks to David in tech support. David said that he will schedule a service call on 11/19/2005 to bring a new modem and fix her service.
Four hours later, no one shows up. David said that he will take the issue up with his supervisor and email her the problem and that he will put in a request to credit her for the gas and time for her problems. Again, she calls and this is thru another payphone, she speaks to PJ at the St. Louis office and was told that there was never a service call scheduled. PJ said that she is scheduled for today 11/20/2005 between the hours of 10:00am and 12:00pm. Here it is now 2:16pm MDT and no one has showed up.
The actions of Comcrook may have cost my mother her job, because she needs the internet to do what she needs to do for her employer.
I have filed a formal complaint against this company with the Mayor's office here in Denver, since this is his baby and I will call Comcrook and tell them where to put their service, lies and whatever where the sun does not shine.
My mother has given this company more chances to get their act together. Even G-d and Satan has lost count as to how many chances that Concast could do to get their act together and they have blown it so many times.
Do not do business with this organization. Comcast is no earthly good.
I am going to check into a satellite service for her.