Comcast Worst customer service on the planet Lansing Michigan

I re-arranged my work schedule so that both Comcast could activate my cable internet and CompUSA could update my computer to handle it. CompUSA did their work like a dream and even offered to come back for free if things did not work properly. Comcast on the other hand. . .

Comcast knocked/rang my door bell while I was in the basement office helping the CompUSA person log onto our computer. While I was working with the CompUSA person, I answered two phone calls--not one of them from Comcast to see if I was really not home.

When I went upstairs to show the CompUSA person out, I found the little note from Comcast on my door. I called the number, explained the situation, and the "customer service" rep told me that the technician had called my home phone (which we had just verified as correct) but was told "no one by that name lived here." I explained that I really couldn't reschedule and asked if the the technician could come back at the end of his day (since he obviously had dialed a wrong number and had not tried a second time). The "customer service" rep said if I didn't here from them in an hour to call back.

I called back in an hour when I didn't hear from Comcast. After 20 minutes on hold, I was told that no one could come until next Thursday--only at times when I had to be at work.

Two more phone calls and one supervisor later, I took the available time and hoped and prayed I would be the late person and could make it home to meet the Comcast "customer service" technician. They kept telling me "You don't understand," and all I could say back was, "No, you don't understand.

Ironically, I know that the cable has been coming into the house since we moved in six years ago. I just didn't want to pay for it, so I was trying to be honest and never hooked up my television or modem.

Leslie
Lansing, Michigan
U.S.A.