Complaint Review: Comcast
Comcast I can't pay online or by phone becuase they blocked me unfaily philidelphia Nationwide
*General Comment: Child............
*Consumer Comment: Inconvenient..yes, RipOff..Not from Comcast
I was a victim of fraud with my bank. My bank account had been used by someone not authorized. I during this personal problem had made a payment to Comcast. The payment was returned due to the account being closed by Bank of America. The bank had issued me another account so that I may continue banking. I then made a payment with another account I had with Regions Bank. That payment was also going to end up being returned due to the identity theft. Knowing this, I decided to pay Comcast with my new account from Bank of America and made the payment in full; prior to the second payment being returned. I knew that this would leave a large credit on my account, but the amount would satisfy the payment being returned.
One week ago I tried to make a payment using my credit card via their online system. The system said that I could not make a payment online at that time. I know have waited a week and tried to make the payment online again. That system continued to say the same thing. I now know that this is not their system simply acting up, so I decided to call them. When I was able to speak with a billing representative she explained to me that I had been blocked from being able to pay online or by phone. I was extremely irritated and explained to her that I had been a victim of identity theft. I continued to explain that I had spoken to another rep who had made all the notes on the account as to what had happened, and she also noticed that I tried being pro-active on the matter by paying in advance.
Now, I'm being told that I have to make payments in person at a Comcast facility. I DON'T HAVE THE TIME TO DO THIS! I think this is completely unfair and unjust. I wouldn't recommend Comcast to anyone, and I most definitely plan on using another vendor. This is not fair to me, and the last thing I needed was for one of my service providers to treat me like a criminal.
I hope this helps others know the type of corporation Comcast is, and how they treat their loyal consumers. This practice should not be tolerated by anyone, and I pray no one else goes through this; but I'm afraid there is no stopping them from being corporate bullies.
This report was posted on Ripoff Report on 08/13/2014 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/nationwide/comcast-i-cant-pay-online-or-by-phone-becuase-they-blocked-me-unfaily-philidelphia-natio-1169692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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