Thinking about ordering Cable TV, Internet, or Phone Service from COMCAST?
I urge you to read this first.
I say, RUN FAST!!
I made my initial contact with Comcast Business Class in April of this year to get information and a quote for new service at my new business.
This part went fine, and to tell the truth I was quite impressed with my sales rep who came out to see me. His name is Thomas Waples and he is the ONLY good experience I have had with Comcast.
EVERYTHING else, every step of the way has been a horrible nighmare.
I will address those issues in later reports as they are not as serious as this case of FRAUD and INCOMPETENCE and overal BAD ATTITUDE that I have recieved ibn trying to resolve this current matter.
Here it is.
Last week, I get an email that asks me to review my directory listing for accuracy, and gives a deadline to do so by, and a phone number to call if a correction needs to be made.
My business address - street# is 4380-B.....
They had my business listed at 4380.
The only problem with that is that there is another business right in front of me that is 4380.
I am 4380-B, a separate business entity, and behind 4380.
So, I call the number they gave in the email to make the correction.
I knew I was in bad trouble when I am greeted by someone I cannot understand with the combinatio of the bad headset, phone noise, and the hard east indian accent.
I explain my problem to this person.
No positive result.
He tells me they do not list unit, suite, apt, etc in any basic directory listing!
I told him I am looking at the directory, and see HUNDREDS of such listings.
He says ok, I will escalate this to a manager.
Someone will call you.
I get the call from this "manager" today, and all he wants to do is argue.
I tell him that I MUST HAVE an accurate street address in my listing as that is what any reasonable person would expect, right?? He cannot comprehend thye fact that people looking for me, or my business will be showing up at 4380 and bothering them.
Not to mention that my business phone# will actually be listed against someone elses business address!
He still doesn't get it, so I hang up on that idiot.
I get my blood pressure down a bit and cool off, and call the main# for customer service, hoping to find an intelligent form of life there.
No luck with that.
I think it was some high school girl.
Didn't get it.
I hung up and called my rep.
He apologized profusely, and said he would send off an email and follow up.
He understood the severity of the issue when the last 3 idiots couldn't grasp it.
Am I off base here, or would any of you like to get your PROPER business address listed in the directory with your business address??
Is that asking too much?
Am I being unreasonable??
PLEASE let me know.