CompUSA ripoff. Paid $2,632.15 for Toshiba laptop; MS Office Small Business; Headphones & DragonNaturally speaking and had software installed. Voice recognition failed. Roseville Minnesota

I have MS and use voice recognition because I can no longer type my progress notes or reports. I am a licensed psychologist in private practice and I have been using voice recognition software (Dragon Dictate) for over 15 years.

I purchased the products 04/12/04. The voice recognition was not working so I brought my laptop in tonight (04/22/04) as instructed by technical support at CompUSA earlier today and was told there should not be a problem. However and after arriving I was questioned and did not feel understood by the Tech who eventually informed me that he was too busy to help and asked if I would leave it with him overnight.

When I asked him when I could pick it up the following day he was evasive and finally said he would not get to it for three days. I decided not to leave the computer because and as I explained to him I am flying East for a few days next week. He than informed me that if I wanted to pay an extra $27.97 he could look at it within a 24 hour time period.

I paid the money, thought about it for a minute and then asked to speak to a manager and spoke with "Jeremy". Who, "to make a long story short" said thats' what it cost and there is nothing I can do. Because I had CompUSA install the software and because I had confided with a salesman prior to purchasing I feel disrespected, unheard and treated as though "this is business as usual for CompUSA"

I realize that $27.00 isn't a lot of money, but after spending so much money for them to do it right" And its wrong. Should I pay more for them to do what should have been done initially? I feel disrespected and "ripped off".

Nathaniel
St. Paul, Minnesota
U.S.A.