Complaint Review: OnRebate.com - Boca Raton Florida
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- Author Confirmed
- OnRebate.com www.onrebate.com Boca Raton, Florida U.S.A.
- Phone:
- Web:
- Category: Computer Dealers
OnRebate.com Onrebate.com is nothing but lip service - Rebates owed since June of 2006 Boca Raton Florida
*Author of original report: Finally received rebate checks - only 18 months late - disgusting
*UPDATE Employee: customer assitance
*UPDATE Employee: customer assitance
*UPDATE Employee: customer assitance
*UPDATE Employee: customer assitance
*UPDATE Employee: FURTHER INFORMATION IS REQUIRED TO COMPLETE VERIFICATION
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I purchased some hardware and software from e-cost.com, the products came with rebates totaling $70. The rebate process was handled through onrebates.com. Both of my rebates were APPROVED 6/14/2006. After many months my rebates were never credited to my PayPal account and I started the process of contacting onrebate.com to find out why I had not received my rebates as promised. Every time I called I was told, "Your Rebate is approved and will be delivered in 7 to 10 days." Of course this was just "Lip Service" and I never received my rebates. In January of 2007 I filed a complaint with the Better Business Bureau I finally heard a reply to the BBB complaint at the end of September 2007. They confirmed that my rebates were approved in June 2006 and apologized for the delay (I think the word "delay" is laughable in this case) I was given a contact person to call to verify my PayPal address so that they could finally pay my rebates. A voicemail to this contact person went unanswered and I was finally able to talk to them in person. I was promised my rebates right away. It's been two weeks and of course, nothing. I have left additional messages for this person and they go unanswered. A quick check of OnRebates.com on the BBB website will show that they have a rating of "F." I will continue to try and recover my promised rebates by writing to this site, the FTC and State Attorney General. I also have a contact at the show "60 Minutes", I think the deceptive business practices of this company would make an excellent piece for their show.
Joel
Valley Village, California
U.S.A.
This report was posted on Ripoff Report on 10/04/2007 04:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onrebatecom/boca-raton-florida/onrebatecom-onrebatecom-is-nothing-but-lip-service-rebates-owed-since-june-of-2006-boc-277134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Author of original report
Finally received rebate checks - only 18 months late - disgusting
AUTHOR: Joel - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
Received my rebate checks (they no longer do business with PayPal but I'm sure it's probably PayPal that refuses to do business with them) approximately 18 months after my rebates were approved. If not for my constant calling (at least 25 phone calls if not more), a letter to the Better Business Bureau, the Federal Trade Commission and filing a report here, they would have gladly kept my money. ONREBATE.COM IS THE WORST CONSUMER EXPERIENCE I HAVE EVER HAD - END OF STORY - NO ONE ELSE EVEN COMES CLOSE! I will never buy any product that requires a rebate, especially if it's being processed by Onrebate.com! I do feel sorry for the Onrebate employees that must constantly lie to customers every day that must get to you after a while. Dont worry, when you finally quit, your severance check will be available in 7-10 days (and if you believe that Ive got some swamp land you might like to purchase).
#5 UPDATE Employee
customer assitance
AUTHOR: Pedro - (U.S.A.)
SUBMITTED: Tuesday, December 18, 2007
We apologized for the delay in your rebate process. Our system has updating which may have cause a delay in your rebate process. In order to better assist you please e-mail me at pedro.mondejar@onrebate.com
#4 UPDATE Employee
customer assitance
AUTHOR: Pedro - (U.S.A.)
SUBMITTED: Tuesday, December 18, 2007
We apologized for the delay in your rebate process. Our system has updating which may have cause a delay in your rebate process. In order to better assist you please e-mail me at pedro.mondejar@onrebate.com
#3 UPDATE Employee
customer assitance
AUTHOR: Pedro - (U.S.A.)
SUBMITTED: Tuesday, December 18, 2007
We apologized for the delay in your rebate process. Our system has updating which may have cause a delay in your rebate process. In order to better assist you please e-mail me at pedro.mondejar@onrebate.com
#2 UPDATE Employee
customer assitance
AUTHOR: Pedro - (U.S.A.)
SUBMITTED: Tuesday, December 18, 2007
We apologized for the delay in your rebate process. Our system has updating which may have cause a delay in your rebate process. In order to better assist you please e-mail me at pedro.mondejar@onrebate.com
#1 UPDATE Employee
FURTHER INFORMATION IS REQUIRED TO COMPLETE VERIFICATION
AUTHOR: Ron - (U.S.A.)
SUBMITTED: Wednesday, December 12, 2007
AS PART OF OUR CUSTOMER'S SATISFACTION AND COMMITMENT, WE ALWAYS STRIVE TO ENSURE THE BEST POSSIBLE CUSTOMER SERVICE. UNFORTUNATELY, AT THIS TIME DUE TOTHE LIMITED INFORMATION THE CUSTOMER PROVIDED; WE ARE UNABLE TO LOCATE THE REBATE IN QUESTION. HOWEVER, AS PART OF OUR COURTEOUS SERVICE; WE WOULD LIKE THE CUSTOMER TO CALL US AT 1.888.222.9300 WITH FURTHER INFORMATION REGARDING THIS REBATE. WE ARE WILLING TO WORK SIDE BY SIDE WITH THE CUSTOMER TO ENSURE FULL SATISFACTION.
SINCERELY YOURS,
RON MARIN
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