Complaint Review: Coral Resorts- Coral Sands
Coral Resorts- Coral Sands Coral Sands, Port O' Call, Cottages at Shipyard, Valencia Cottages, Coral Reef, Island Links Coral Resorts, LIED TO SELL!! , DOES NOT RETURN CALLS. Hilton Head Island, South Carolina
*General Comment: dont like being riped off
*Author of original report: Yes
*Consumer Comment: Also A victim
1. Lied About the Maintenance Fees to Sell the Property.
2. Poor Customer Service- does not return calls.
3. Offered Gifts That Were NOT Received to Help Sell the Product.
We purchased a Tri- Annual property at the Coral Resorts on 6-11-12 in Hilton Head, SC. The day after the purchase I made several calls to try and discuss the details, but my calls were not returned. That should have been my first clue that this was a mistake to purchase. We felt like the whole process was very rushed so my husband and I drove back to the presentation office unannounced and asked to speak to our sales person- Terence Singleton . We were told he was unavailable. We were able to speak to a second agent Spencer Fulkert who reviewed the information we were given and assured us that everything we were told was correct. We returned home that day.
After returning home I immediately wanted to look into booking the FREE Carnival Cruise. I called the number listed in the brochure only to find out by the representative that there is suppose to be a certificate that should have been given to us. I immediately made an attempt to get in touch with Coral Resorts, but my messages went unreturned. I also Called RCI several weeks later to find out that we did not receive that package of "Points" we were offered at the presentation.
After hearing this information I sent a Certified Letter to Sherri J. Smith asking to be released from the contract. I informed her that it would be in the best interest of both parties to release us from the contract, due to the fact that I have made several attempt to contact the representatives at Coral Resorts and my call have gone unreturned. As of this date I have not received any contact back from Mrs. Smith. I know they received the letter because I was able to track it using USPS online.
***We were informed at the sales presentation that the TRI- Annual Maintenance fee would be $625 billed over 3 years, so $208.33 due in January. I was completely shocked and upset when I received a bill for 996.55 due Jan 15, 2013. $788.22 more than I expected. I called Reba Management and was told I could face foreclosure and 200% Late Fee if left unpaid, so of course I paid by the due date. I informed Reba Management that there must be some mistake and Reba Management informed me only Coral Resorts Owners Services could help me. The same number I have been trying to get through to for 6 months. As of this date I still have not received sufficient correspondence from the Owners Customer Service Department. When You call you get a secretary who says she will leave them a message and they will return my call . I am still waiting for someone to call and speak to me after more than 20 calls to them. I received one voicemail from them stating they were "returning my call", but then when I tried to call back of course I was unsuccessful in reaching them and I again left another message. The last time I spoke to the secretary she stated that she shows two documented attempts of them trying to reach me over the last 6 months. I have worked in customer service and if I do not reach someone the first time I call them I call them again, but apparently this company does not follow that same practice. I have left several messages pleading for them to call me back to discuss the errors they have been made. Two returned calls in 6 months in my opinion is NOT good customer service. To my knowledge I have only received ONE returned call in 6 months from the Coral Resorts Owners Services Department.
I have given up calling and will now type up a letter to them and send it by certified mail to each of the people I have mentioned above, file a complaint with the Better Business Bureau, the SCDLLR (Office of Investigation and Enforcement) and look for legal Assistance.
I urge anyone reading this who has not purchased from them to look up their rating with the BBB, they have received a rating of "F". Please do not buy into their special offers. The Resort is beautiful and even though we have payed in full for 3 years my family will not be enjoying a vacation there. I refuse to do any further business with this company.
I hope Coral Resorts will make amends for these errors they have made and that I WILL be able to report a follow up to this report stating Coral Resorts has full filled my request for releasing us from our contract and refunding the money we have paid. This is a beautiful resort and I hope Coral Resorts will correct their business practices so many families to come can enjoy a wonderful vacation there.
This report was posted on Ripoff Report on 01/20/2013 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/coral-resorts-coral-sands/hilton-head-island-south-carolina-29928/coral-resorts-coral-sands-coral-sands-port-o-call-cottages-at-shipyard-valencia-cotta-1000060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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